Technology Posts

Recently, while writing content about the installation of various add-on modules for the PROA7PLUS, I discovered the "Shutdown system" option. Being familiar with Resideo's definition of "Shutdown" I sent an email to support to find out exactly what this button does. The answer surprised me.

I was looking for a better way of powering down the panel for the purpose of adding hardware. Having to disconnect the battery and possibly unplug the DC power adapter is inconvenient and unnecessarily difficult. I was hoping for a menu option that would allow me to power down without physically disconnecting anything.

When you enter the menu options of the PROA7PLUS, PROA7, PROA7PLUSC, or PROA7C you see an option for Tools. If you select Tools, you'll be prompted to enter a code. Once you enter a valid code, and this includes both the Installer Code and the Master Code (4112 and 1234 respectively, by default) you'll then see a list of additional options.

At the bottom of this list is "Shutdown system". I was hoping this was an option to power down the system. Just above it in the menu list is "Reboot System" but rebooting doesn't help when you're attempting to add or remove hardware. Again, knowing Resideo as I do, I was afraid to simply try out the shutdown option, so I sent an email to their technical support to inquire about what this menu option does. I found the answer a little disturbing.

According to support, when you perform a system shutdown the system cannot be armed. Only 24-Hour emergency zones can be activated, and those alarms are local only because the system's communicator is also shut down. The burglary portion of the system is useless in this state. Access to the "Tools" menu is also disabled.

You might wonder, as I did, if the communicator is shut down, and the "Tools" menu is disabled how the heck do you recover from this state? According to technical support, it is still possible to send a command to the system from AlarmNet360. This is called a "Resume System" command. This option can only be performed by your alarm dealer.

My takeaways from this are: If your system is not registered with an alarm dealer DO NOT SELECT SHUTDOWN SYSTEM from the "Tools" menu. Doing so will likely cause your system to be permanently inoperable. It's unclear if an alarm dealer could register a system after the shutdown command has been implemented, and then send the Resume System command. I wouldn't recommend testing it.

For anyone who may have accidentally hit this menu option and who does have a registered system, contact your alarm dealer immediately. Let them know what happened and that you need to initiate a "Resume System" command through AlarmNet360. They should be able to help you get your system back up and running.

If you're an Alarm Grid customer who finds yourself in this position you can email us at support@alarmgrid.com, or call 1-888-818-7728. Our support team is here Monday - Friday from 9:00 am - 8:00 pm, with the exception of holidays. We will hopefully be able to send the command to Resume System using AlarmNet360.

During beta testing of the Resideo and Honeywell Home PROWLTOUCH touchscreen keypad, the PROWLTOUCHDM desk mount and charging stand offered an LED on top to show when the keypad was properly connected and charging. Resideo removed this feature, apparently in 2020, without informing users.

Of course anything we say about the Honeywell Home PROWLTOUCH is also true of the Resideo PROWLTOUCHC. Both keypads are compatible with the PROWLTOUCHDM. The only difference between the two keypads is the branding shown on the front of the product. Honeywell Home products are marketed toward residential use while Resideo branded products are marketed for commercial use.

What makes this situation somewhat perplexing is the fact that the PROWLTOUCHDM still has the LEDs and the ribbon cable internally that would allow the LEDs to be connected to power. There's just no connector on the power board, so the LEDs can never be successfully utilized.

When we first encountered this issue, we thought we'd found a manufacturing problem. We received several different PROWLTOUCHDMs in our office, and they all looked the same inside. All the bits to make it work, minus that all-important connector.

We reported our findings to Resideo technical support. They had no record of a product change. They escalated the inquiry to the product manager and that's how we all found out about the decision to remove this feature, which took place in April, 2020! Any PROWLTOUCH manufactured after April 2, 2020 will not have a working LED indicator.

The date code for this product is only located on the packaging that it comes in. You can see a date in the first image above. There is no date code on the PROWLTOUCHDM itself. So, if you have one of these and you've already thrown away the box, there is no way to check a date code. If you're just buying one, it's likely that it will have been manufactured after April 2, 2020.

You don't lose much with the removal of this feature. It can be a little tricky to mount the PROWLTOUCH to the PROWLTOUCHDM so that it's lined up correctly to properly charge the keypad battery. The LED was nice for allowing the user to be sure it was properly mounted. Otherwise, users likely won't miss it. What are your thoughts on this feature removal? Leave a comment below and let us know what you think.

Thinking of taking control of your home security system but worried about the wiring? Don't be! Understanding how to make good wiring connections can help dispel some of the mystery and anxiety surrounding your electronic security system. Here, we'll discuss how to properly use B Connectors.

Here at Alarm Grid, we've helped countless DIYers with all sorts of security system projects. From resolving an annoying issue that their previous security installation company failed to take care of to our co-founder, Sterling literally walking a blind customer through a system activation. Once you decide to take your security system into your own hands, you are officially one of our beloved DIYers. In our videos, when we say, "Hey DIYers..." we're talking to you!

There are many benefits to installing and maintaining your own security system. The benefit most folks immediately think of is the money savings. Many customers come to us because their current security company insists on sending out a technician for an expensive service call, even for minor issues.

But the benefit that I think is most important is familiarity. When you wire, program, and service your own system, you become intimately familiar with it. And when you know your system inside and out, you're more comfortable using it, and are more likely to do so. The best security system in the world is useless if you never arm it.

What I want to discuss today is the use of B Connectors when making wiring connections. B Connectors, beanies, or dolphin connectors make splicing two wires together easy. Dolphin® is a particular brand of B Connector, but its use has become so common that the brand name is now synonymous with all such connectors, like Kleenex® is for facial tissues, or Band-Aid® is for adhesive bandage strips.

These connectors are suitable for use with low-voltage systems because we use smaller wire than high-voltage applications. If you try to put larger gauge wire, or more than a couple of smaller gauge wires together in a beanie, it's probably not going to make a satisfactory and long-lasting connection. But normally, for our purposes in the security industry, beanies work just fine.

There are two (2) variations in B Connectors. They come in a dry format, or with sealant inside the connector. Traditionally, dry is meant for indoor applications, where wet is for outdoor wire. However, the connectors with sealant can be used indoors, and the sealant helps to maintain conductivity between the two wire ends, whether indoors or out. When purchasing these connectors, the dry variety is usually white, while the version with sealant is blue.

When it comes to using a B Connector, the process is simple:

1. Strip about 1/4" (6.4mm) of the wire coating from each of the two (2) wire ends you want to connect with each other. Twist the stripped ends together.
2. Insert both stripped ends into the wider opening of the B Connector.
3. Using an appropriate tool such as strippers, pliers or a crimping tool, compress the B Connector around the two (2) wires. It is recommended that you crimp the entire area where the wires are seated. You may have to clamp down multiple times. These connectors are tough, you will need to squeeze HARD to collapse the center area of the connector and make a satisfactory connection.
4. Verify that you crimped the wire properly by gently tugging on each of your two (2) wires, making sure they don't come loose. If you have a multimeter or a tone and probe set, you can also verify continuity on the wire you just spliced.

Inside the beanie, there are metal pieces that will pierce the outer coating of the wire when you compress the connector. This helps to ensure a good and lasting connection. B Connectors are superior to wire nuts in security system applications because they have a smaller form factor and do a better job of connecting and insulating the connection. They also provide for a neater appearance. This is important because we're often working in tight spaces.

I've been hearing about Matter for a while now, and a new version was released this month. I haven't heard enough to give me a clear idea exactly what the fuss is about. So, I set out to educate myself, and hopefully I can educate you in the process. Here's what I've learned about Matter

Matter is a Protocol

Matter is a protocol and it officially launched on October 4, 2022 with Version 1.0. It is the official protocol of IoT (Internet of Things) devices. Equipment that uses Matter can do so using wired media (Ethernet) or wirelessly (WIFI, Thread). It is an open source protocol that is governed by the Connectivity Standards Alliance™ (CSA), formerly the Zigbee Alliance. Matter is being developed and promoted by some of the largest companies in the world including Amazon, Google, Apple, Ikea, LG, Resideo, Samsung, the list goes on (and on).

A big difference between Matter and technologies like Z-Wave and Zigbee is that Matter is a protocol only. It runs on existing IP infrastructure. By contrast, Zigbee and Z-Wave combine their networking and protocol elements. Since 2022, the CSA has released an update for Matter about every six (6) months, with the latest version, 1.3 being released on May 8, 2024.

Matter began as an idea back in December of 2019 when the "Project: Connected Home over IP" (CHIP) working group was created. The group was founded by Amazon, Apple, Google, and the Zigbee Alliance. As noted above, The Connectivity Standards Alliance™, formerly the Zigbee Alliance, is the governing body over development, certification, and promotion of Matter.

Matter Timeline Through May 2024:

• December 2019 - Amazon, Apple, Google, Zigbee Alliance, and other companies go public with the CHIP initiative.
• May 2021 - The name is changed to Matter. Protocol development is under way. At this time, the Zigbee Alliance also changes its name to the Connectivity Standards Alliance™ (CSA).
• August 2021 - Delay 1. Due to the pandemic, along with some other issues, the Software Development Kit (SDK) is delayed from the end of 2021 to the latter half of 2022.
• March 2022 - Delay 2. Additional testing is required, so launch will be later in the year.
• October 4, 2022 - Matter 1.0 is released. Specifications are now available, and certification of devices can now begin.
• Early October 2022 - Samsung SmartThings Hubs and Android Apps are updated to support Matter with a software upgrade. Apple iOS users have to wait a little longer.
• October 24, 2022 - Apple introduces Mac OS 13.0, iOS, iPadOS, tvOS 16.1, and Watch OS 9.1. This gets Apple devices ready for Matter.
• November 3, 2022 - CSA hosts a launch event in Amsterdam.
• December 16, 2022 - Google's ecosystem now supports Matter. An Android Smartphone is required for installation.
• December 19, 2022 - Amazon updates 17 Echo models to include Matter support for specific product groups (lamps, sockets, switches) via WIFI. Also, the Alexa App for Android is updated for the commissioning of Matter devices via phone.
• May 2, 2023 - Amazon opens up Matter via Thread and makes the Echo 4, a border router for the Thread radio protocol.
• May 18, 2013 - Matter version 1.1 is released with minor improvements.
• Early September 2023 - Matter Bridges can now be added to Amazon Alexa and Samsung SmartThings apps. Finally, devices with Zigbee, Z-Wave and possibly other wireless protocols are accessible via all major Matter ecosystems.
• September 19, 2023 - Phillips Hue Smartbridge gets Matter.
• October 23, 2023 - Matter 1.2 is released. It includes nine (9) more product categories and other improvements.
• May 8, 2024 - Matter 1.3 is released. This update brings energy management to Matter and adds more new product categories. One new product category is Electric Vehicle Supply Equipment (EVSE). This allows you to control when an electric vehicle is charged, or how much charge it receives. You can even specify how many miles of range you want to charge to, and by what time. This update also adds product categories for home appliances such as refrigerators, dishwashers, laundry dryers, and robot vacuums. Allowing you to control compatible devices through Matter.

Glossary of Common Terms

• Matter Device - Smart Home products that support Matter.
• Matter Fabric - This is the name for the virtual network Matter devices are connected through. All of the devices in a fabric share the same Trusted Root. A Matter Fabric forms a star topology.
• Trusted Root - In a Matter Fabric, a Trusted Root Certificate Authority (TRCA) anchors the fabric. The Root of Trust is the owner of the Trusted Root CA Certificate. Each node's Node Operational Certificate (NOC) connects back to this Trusted Root.
• Commissioning - The process of assigning Matter Credentials to a new device on the fabric.
• Attestation - During commissioning, each Matter device must prove that it is what it claims to be. This is attestation. Only devices that have gone through the certification process outlined by the CSA and have a Device Attestation Certificate (DAC) will be able to join the fabric.
• Thread - Thread is a wireless networking technology. It was designed from scratch but is based on the Internet Protocol using the IEEE 802.15.4 radio technology. It was designed to meet the following requirements:
  • Low power requirement.
  • Low latency.
  • The ability to work with any, and multiple, application layers.
  • A strong, reliable, self-healing mesh network with no single point-of-failure.
  • Easy setup with no need for a hub or gateway.
  • Must not be restricted to a particular application standard. Thread works with Matter, HomeKit, Weave, and numerous other applications.
• Thread Group - The organization responsible for developing, maintaining, and promoting Thread.
• Application Agnostic - Thread was developed to be application agnostic. As long as a device's application layer is based on the Internet Protocol, it should be able to support Thread.
• Border Router - Based on the IEEE 802.15.4 radio technology, a Thread network can be formed and operated completely by itself, without any bridge or hub. This is how it prevents a single point-of-failure. If the Thread network needs to communicate with the WIFI or Ethernet network, it does so using IP-based routing. This routing is done by a Thread Border Router. There can be multiple of these in a Thread network. The border router is usually not a stand-alone device, but rather something like a cable modem, WIFI router, TV Streaming device, smart TV, or smart speaker.
• IPv6 - Matter, as mentioned above, uses the Internet Protocol (IP). Specifically, it uses IPv6 for its operational communication and takes advantage of the multicasting capability it provides.
• Bridge - A network device used to allow access to devices that don't support Matter to the Matter Network. An example would be a Zigbee device. Bridged devices can then work with Matter devices within a fabric, and communicate on different application layers.

What's New in Version 1.3

So, Matter is an open source protocol that uses the IPv6 standard, which supports multicasting. It's intended to unite all smart home devices, allowing users to create a mesh network, or fabric of devices from different manufacturers.

Version 1.3 has added some exciting advancements, here's a list of a few of them:

• Support for Energy and Water Management - This addition allows any device type to report both estimated and actual measurements. This includes things like power, current, voltage, and other readings in real time. It can also report energy consumption or creation over time.
• Electric Vehicle Charging - Matter 1.3 adds the new Electric Vehicle Supply Equipment (EVSE) device type. Now, EV charging equipment manufacturers can provide a way for users to control how and when they charge their vehicles. With this addition, users can now manually start or stop charging. They can also adjust the charging rate, or specify the number of miles of range to be added by a particular departure time.
• Water Management - Matter 1.3 adds support for leak and freeze detectors, rain sensors, and controllable water valves. This allows users to monitor and control water within their space.
• New Appliance Types -
  • Microwave Ovens - Control cooking time, power level, and mode of operation. Also, receive notifications when food is ready. For range hood style microwaves, control of a fan and light can also be achieved.
  • Ovens - Oven-types such as built-in, stand-alone, or as part of a range with a cooktop are included. Each oven can be controlled individually. This can include the operational mode (standard, convection bake, roast, steam, broil/grill, proofing) and the temperature, and information related to the state of the oven (i.e., preheating or cooling) is also available. Notifications such as preheating and target temperature reached can be provided.
  • Cooktops - With Matter 1.3, cooktops can offer remote access and control (typically this would be used with induction-based cooktops). The cooktop’s individual elements (presumably burners) allow for temperature control and measurement (this may be subject to regulation).
  • Extractor Hoods - Range hoods, or vent hoods over a range can now include support for Matter. This integration will allow control of the fan and light, and if there is a filter with an end-of-life notification, Matter can provide that notification.
  • Laundry Dryers - Matter 1.2 added Laundry Washers, and Matter 1.3 adds Laundry Dryers. Users will be able to set the dryer mode and target temperature. Depending on local safety regulations, they may be able to start and stop the dryer remotely. Notifications for the end of drying cycle as well as any manufacturer specified warning messages, i.e., door open can also be provided.

Summary

What have we learned? Well, for one thing, it seems that Matter has more acronyms than a government agency. That's not necessarily a bad thing, but it will take some getting used to. In my opinion, as a new standard it's moving along and developing nicely. With so many large (and small) companies being involved I have a good feeling about Matter. Although I believe it will be like any system, labor (and probably cost) intensive to set up once the initial configuration is done, I think it'll be smooth sailing. I can't wait to find out if I'm right!

Users with Lyric Controllers still installed are trying to use PROSIX PROSeries sensors with the Lyric panel. This is a mistake as the Lyric does not support any PROSIX devices. Instead, those users should be purchasing either SiX Series or 5800 series wireless sensors for the Lyric panel.

Below you can see the PROSIXGB, glass break detector. It is compatible only with PROSeries systems:

This has apparently become such an issue that Resideo put out a MyWebTech Technical Notification advising dealers what will and won't work with the Lyric. If you have a Lyric Controller, be sure that you only purchase SiX Series devices, 5800 Series uni-directional devices, or 2GIG Non-encrypted devices to work with your panel.

As always, we recommend that you update your panel to the latest firmware. If you are an Alarm Grid customer and you need help with a firmware upgrade, send us an email to support@alarmgrid.com.

From the images shared above, you can see how easily PROSIX and SiX Series devices can be mixed up. Even people that are very familiar with these products can easily get them confused if they aren't careful. But notice in the bottom image, there is a notice that shows the SIXGB is compatible with the Lyric. The image at the top makes no mention of the Lyric.

Based on the Technical Notification, I believe the PROSIX sensors must be capable of pairing with the Lyric. However, once that happens, things don't go as planned and the PROSIX sensor learned in with the Lyric doesn't behave as expected. For that reason, Resideo and Honeywell Home want to be sure everyone understands the following:

1. PROSeries or PROSIX sensors are not compatible with the Lyric and are not intended for use with the Lyric Controller.
2. SiX Sensors are packaged and labeled for use with the Lyric. PROSIX and SiX are different protocols. A SiX Series sensor that was used on a Lyric can be added to a PROSeries panel. At that point it will be updated, and will become a PROSIX Sensor. From that point forward, it will never work with a Lyric again.
3. The Lyric panel also supports 5800 Series uni-directional wireless and non-encrypted 2GIG 345 MHz sensors.
4. If you need a sensor for a Lyric and cannot find a SiX Series sensor that suits your needs, find a 5800 Series sensor that will. Do not attempt to make a PROSIX sensor work with the Lyric.

You can see in the images above that the SiX and PROSIX devices are packaged differently. SiX Sensors carry a badge on the packaging that clearly identifies them as compatible with the Lyric. PROSIX do not. Another way you can tell is by checking the device firmware.

PROSIX sensors will have firmware versions that begin with the digits 2, 4, 5, or 6. On the other hand, SiX Series devices will have a firmware version that begins with the digit 0 or 1. You can find the firmware version by checking in the Zone Programming screen of the panel. Your alarm dealer can also check it by looking in AlarmNet360.

We first told you about the First Alert® VX5 Indoor Camera in our ISC West blog earlier this year. The VX5 debuted at the trade show. However, it's still not available for purchase. That's pretty routine, announcing a product that nobody can get yet. But, here's what we know about it so far.

For one thing, it looks like that ⬆. It is attractive and unobtrusive. This is an indoor camera that can be mounted to the ceiling, wall, or can sit on any flat stable surface. It requires a wired connection to power, but is otherwise wireless. Using Total Connect 2.0, live video and clips can be viewed from any location where the user has access to either a cellular or WIFI connection to the internet.

Advanced Event Detection

The VX5 Indoor Camera offers advanced event detection using state-of-the-art AI. It can tell the difference between a person, animal, or vehicle, and can alert you to the same. This AI capability will no doubt pay dividends down the road, and I can foresee new features being added that also capitalize on it.

Offers Video and Audio Capabilities

The VX5 is capable of 2MP resolution, which gives sharp, detailed images in both day and night vision situations. The ability to both hear and communicate with anyone in the camera's vicinity allows the user to engage with those being viewed. This can be used as a deterrent if you catch a person (or animal) lurking in an area where they don't belong.

Automated Privacy Mode

Privacy is on everyone's mind these days. The VX5 offers both a manual privacy setting, as well as automated privacy settings. Privacy Mode can be selected from the Total Connect 2.0 app or by pushing a button on the camera itself. Privacy Mode prevents the camera from recording any video or audio. When integrated with one of the PROSeries security panels, the privacy shield will come on automatically when the system is disarmed and turn off when the system is armed.

Remote Access Using Total Connect 2.0

The new First Alert® VX5 Indoor Camera leverages the user's Total Connect 2.0 subscription, giving remote access and notification capability to any of the VX cameras associated with the account. For Alarm Grid customers, a Platinum Plan (Self or Full) will support up to eight (8) VX cameras with 30-days of recording capability. If you need more than eight (8) cameras, you can add a Video-Monitoring Plan, which doubles this support.

In Summary:

The First Alert® VX5 Indoor Camera is a much-needed addition to Resideo's Total Connect 2.0 camera lineup. It offers a fresh look and modern features that consumers want in a camera. They're taking a "one-size-fits-all" approach so far, so let's hope this camera performs in the way we expect.

This camera is still considered to be in the Beta stage of development. That means:

• It could still be a while before it's released.
• Anything we've been told about it so far could be changed before it's released.

One thing that's not likely to change is how it looks, so the picture above should be accurate. As for everything else, we'll just have to wait patiently for it to be released then hopefully, we'll see.

What 2GIG brought to the table at ISC West this year is a lineup of new sensors for the Edge panel. These sensors use the 900 MHz frequency band for extended wireless range. They also offer encryption for secure transmission. 2GIG boasts they will have a 2km or 1.2 mile transmitting range!

The new 2GIG E+ extended range sensors are not yet available, and we don't have an ETA yet on when they will be released. In addition, 2GIG Edge panels require a firmware update to version 1.3 (3.1.3.xxx) in order to support the new lineup. When the firmware is released, we'll update our 2GIG Edge Firmware Update Page with the new information. Hopefully, the firmware will be available just before, or simultaneously with the sensors.

We don't have all the details on this new sensor lineup, but what we do know we'll share with you here:

2GIG DW10E-900 Door Window Sensor:

With a two-way transmitting range comparable to that of the DSC PowerG sensors, these E+ extended range transmitters are sure to be a hit. The DW10E-900 is the redesigned door/window sensor in the lineup. The exterior lines are rounded while the interior lines, where the magnet and sensor come together are squared. With a built-in spacer, the DW10E-900 is meant to fit in more diverse locations. Dimensions: 2.42" x 1.07" x 0.58" (6.14cm x 2.71cm x 1.47cm). Expected battery life: eight (8) years. Data Sheet.

2GIG PIR1E-900 Motion Sensor:

The 2GIG PIR1E-900 has a coverage area of 30' x 50' (9.14m x 15.24m). It has an attractive and low profile appearance and is pet-friendly for pets up to 85 lbs (38.55kg). The PIR1E-900 boasts a quad sensing element and has a 100° maximum horizontal sensing angle. Dimensions: 3.53″ x 2.35″ x 1.63″ (8.96cm x 5.96cm x 4.14cm). Expected battery life: three (3) years. Data Sheet.

2GIG GB1E-900 Glass Break Detector:

The 2GIG GB1E-900 glass break detector can pick up the sound of breaking glass within a 15' (4.57m) diameter. It offers intelligent detection of different glass types, including plate, tempered, laminated or coated. Like some other glass break sensors, it requires both the low frequency sound of someone striking glass, followed by the high frequency sound of glass shattering in order to activate, reducing false alarms. Dimensions: 4.57" x 1.57" (11.60cm x 3.98cm). Expected battery life: five (5) years. Data Sheet.

2GIG DW30E-900 Outdoor Door/Window Sensor:

The 2GIG DW30E-900 is an outdoor rated door/window transmitter. It would also make an excellent gate sensor. And with its extended range, it can protect openings that may have once been considered too far away for protection by the alarm system. It can handle extreme temperatures of -40°F - +140°F (-40°C - +60°C) and is IP56 rated, meaning it is protected against dust accumulation that would interfere with its operation, and powerful water jets. It supports an external Normally Open or Normally Closed contact and is made to easily mount to gates, garages, or poles. Dimensions: 4.6" x 2.1" x 1.5" (11.68cm x 5.33cm x 3.81cm). Expected battery life: five (5) years. Data Sheet.

2GIG SMKT-900 Smoke/Heat/Freeze Detector:

the 2GIG SMKT900 is a triple threat. It offers detection for smoke, both high heat and rate-of-rise protection, and as an added bonus, it can also be programmed to monitor for low temperature conditions. The fixed heat temperature threshold is 134°F +/-4°F (56°C +/-2.22°C). The rate-of-rise detector activates if the temperature is 104°F (40°C) and increases by 15° in one (1) minute. The low temperature threshold is 40°F (4.44°C) for a minute or more. It restores when the temperature is 45°F (7.22°C) for a minute or more. Dimensions: 4.7" x 2.3" (11.93cm x 5.84cm). Expected battery life: three (3) years. Data Sheet.

All of these new sensors work with the 2GIG Edge. 2GIG has admittedly had some issues with firmware and compatibility, but one thing I can say about the Edge is that it is rock solid from a hardware perspective. It is very solid and feels substantial in a way that some of the other all-in-one panels do not. We're excited to see how this sensor lineup affects folks choosing the 2GIG Edge. You can see a feature comparison between the 2GIG Edge and the Resideo PROA7PLUS here.

Starting on April 23, 2024 an improvement is being implemented to the arming process for the Qolsys IQ Panel 4 and IQ Pro. This change increases customer awareness of when their sensors are being bypassed during remote arming. Previously, it was often unclear when zones were being bypassed.

The behavior changes slightly, depending on which panel version the user has. For IQ Panel 4 systems below firmware 4.5.0, and for IQ Pro systems below firmware 4.3.0n, the "Force Bypass" checkbox will be hidden both on the customer app and website to signal when the Auto Bypass feature will be applied to any open sensors and trouble conditions.

For IQ4 Panels on firmware 4.5.0 or higher, and IQ Pro panels on firmware 4.3.0n or higher, when the Auto Bypass feature is enabled, the Force Bypass checkbox will be hidden on the user app and website. This is to communicate to the user that Auto Bypass is enabled in the panel. Anything that would prevent arming is already going to be bypassed.

If Auto Bypass is disabled at the panel on these versions, the Force Bypass checkbox, which has now been renamed to "Bypass all open sensors/trouble conditions" will appear and will be checked by default. If the user deselects the checkbox and there are sensor open or trouble conditions that would prevent arming, the system will fail to arm.

Be sure your Alarm.com app is on version 5.3.1 or higher. This will allow you to take full advantage of this enhancement to the Alarm.com remote arming feature. To check whether or not your system has the auto-bypass feature enabled, you can tap the gray bar at the top of the main screen, then Settings > Advanced Settings > Enter Installer or Dealer Code (1111 or 2222 by default) > Installation > Security and Arming. You can search from the top of the screen, just type in "Auto" and you should be taken directly to this setting. The "Auto Bypass" feature is enabled, by default.

ISC West is the premiere trade show in our industry. It happens in Las Vegas each spring and all the manufacturers of security products show up. Of course, we're interested in Qolsys, Alarm.com, Resideo, AlarmNet, and 2GIG, but there are many more! They'll display all their best new gadgets.

This year Alarm.com showed up to ISC West loaded for bear! They rolled out several new offerings in the form of both products and services. Many, but not all of these devices were targeting commercial applications. We'll list the big new items below:

Alarm.com

Outdoor Floodlight Camera and VizBlinder:

The Outdoor Floodlight Camera is a new product. As the name implies, it mounts outside in darker areas where an intruder may attempt to enter or gain entry to an area where they shouldn't be.

The new Outdoor Floodlight Camera features 4MP video and Two-Way voice options. It has 3,000 Lumen floodlights, allowing you to customize your lighting options. It's suitable for homes and small- to medium-sized businesses. Additionally, because it uses video analytics, the floodlight can automatically respond to threats when unwanted visitors or vehicles are detected. It can activate red and blue warning lights and also play warning sounds from a powerful siren.

VizBlinder will incorporate new hardware as part of the new feature. It allows the central station operator to fill a room with a vision obscuring white haze. This is done after the operator has accessed the available Alarm.com cameras and determined that an intruder is present. If cameras that support Two-Way audio are in use the operator will be able to engage with the intruder prior to activating VizBlinder. If I were an intruder, and the room suddenly began filling with an unknown white fog, I would skedaddle!

Remote Video Monitoring Console:

The Remote Video Monitoring Console (RVM) is a system that allows central station operators to offer "round-the-clock concierge video monitoring and proactive defense services to customers with Alarm.com Video Analytics cameras." Operators will receive immediate alerts when a vehicle or person enters an area that is restricted. Through the RVM, the operator can review the situation and, if necessary, intervene through the RVM using hardware located on the protected site. This includes using the two-way voice feature of some cameras to talk to the unexpected visitor.

Because both the cameras and the RVM Console are provided by Alarm.com, this is truly a seamless end-to-end integration. The fact that Alarm.com makes the cameras, video analytics, and the central station hardware, there is no special interface equipment required. The Remote Video Monitoring Console is what allows the central station operator to deploy VizBlinder, which we outlined in the previous section.

Sunflower Labs Autonomous Security Drone:

Alarm.com has partnered with Sunflower Labs to offer an autonomous outdoor security drone. Sensor activity on the alarm system and Video Analytics trigger the drone to deploy and investigate suspicious events. It can cover 10 acres in 90 seconds, making it perfect for larger commercial and residential properties. The drone provides "eyes in the sky" for property owners and central station operators alike, and puts intruders on notice that they're being watched. Presumably, central station operators can also deploy the drone based on information they glean through the RVM Console.

Shooter Detection Systems

Adding to their commercial offerings, Alarm.com introduces the Shooter Detection Systems (SDS) Indoor Gunshot Sensor. In the event of an active shooter situation, this system allows for a faster and more accurate response while also providing valuable information to both police and medical first responders.

The SDS sensor uses dual-authentication technology identifying both the acoustic and the infrared signature of a gunshot. It has an accuracy rating of less than 1 false alert per 5 million hours of use. Gunshot detection signals are automatically forwarded to Alarm.com and the appropriate central station is alerted within seconds. With the information provided by the system, the operator can inform the authorities exactly where the incident was reported.

Resideo

First Alert® VX5 Indoor Camera

Adding to their recently released First Alert® VX1 video doorbell and First Alert® VX3 outdoor camera Resideo introduces the new First Alert® VX5 Indoor Camera at ISC West. Like most of these products, the VX5 is not yet available, so information about it is scarce, but we know it will offer these features:

Advanced Event Detection
• Privacy Mode
• Integration with ProSeries Security Panel
• Compact, Versatile Design
• 2MP resolution and day and night vision with WDR
• Two-way audio
• Easy to Use App – TC 2.0 - for full control of the connected home or office

2GIG

E+ Extended Range Sensors

2GIG brings their new E+ Extended Range 900 MHz sensors to ISC West. This is an exciting addition to their portfolio. This product line will capitalize on the extended range capabilities of the 900 MHz wireless frequency. The E+ lineup will offer up to 1.2 Mile (2km) transmitting range. These sensors are bi-directional and fully encrypted with extended battery life as compared to regular 2GIG 345 MHz sensors. As with most products rolled out at ISC West, these are not yet available, but a data sheet for each is linked below. We will link to the products once they become available for sale.

Available sensors, so far:

• 2GIG GB1E-900 - Glassbreak Detector
• 2GIG DW10E-900 - Door/Window Sensor
• 2GIG PIR1E-900 - PIR Motion Detector
• 2GIG DW30E-900 - Outdoor Door/Window Sensor
• 2GIG SMKT-900 - Smoke Detector

Qolsys

We saved Qolsys for last because they didn't really roll anything out especially for ISC West. Qolsys finished 2023 strong with the release of their PowerG Everywhere 900 MHz automation devices and the Qolsys IQ4 NS no screen security panel.

PowerG Everywhere combines the excellent transmitting range we've come to expect from PowerG with the battery-savings and simplicity of use we get from Z-Wave. The resulting product is a battery sipping tour de force. So far, they offer the following PowerG Automation products which are compatible with the IQ Panel 4, IQ4 Hub, and IQ4 NS running firmware 4.4.0+ and the IQ Pro with firmware 4.3.0n+:

• IQ Lock-PG
• IQ Dimmer-PG
• IQ Switch-PG
• IQ Socket-PG
• IQ Smart Plug-PG
• IQ Outdoor Plug-PG

The IQ4 NS is a budget-friendly panel based on the IQ Panel 4. It's nearly identical to the IQ4 Hub, in fact, with one exception. It does not include a touchscreen interface. Instead, programming is performed using the IQ Installer App, available as a free download from the iOS and Google app stores. You can read all about the IQ4 NS and PowerG Everywhere in our blog posts here and here respectively.

Recently, we told you about T-Mobile customers who, in the past received MMS notifications with video thumbnails, but now receive SMS notifications with a link. Alarm.com will soon unveil a Push Notification Migration Tool to encourage and help users to switch from SMS to push notifications.

You may be asking, what's the difference between SMS, MMS, and push notifications? SMS or Short Message Service is a text message delivered to your phone through your phone carrier. Changes undertaken by the cell phone carrier can affect how and when you receive SMS notifications, or whether you receive them. These changes are outside the control of Alarm.com.

MMS is Multi-Media Service. An MMS message is sent for video notifications when a thumbnail preview is part of the notification setup. Changes to the way T-Mobile, and now Sprint which was acquired by T-Mobile a few years ago, handle MMS delivery caused the recent change in the way video notifications were delivered to those customers. Again, this is something that is outside the control of Alarm.com.

A push notification is generated by an app. The Alarm.com app can generate a push notification for any notification that may be generated through your alarm system that is connected to Alarm.com. Here are a few examples of why Alarm.com believes Push Notifications are superior to SMS or MMS:

Alarm.com will soon unveil a Push Notification Migration Tool to steer customers toward using push notifications. You can check on the status of the tool rollout here. Not everyone will see the migration tool prompt. Being offered the prompt is based on the login used to access the Alarm.com app. At first, only a very specific group of customers will be targeted. That is customers with exactly one (1) SMS contact and one (1) push device on a network known to have had problems with SMS or MMS recently. This includes T-Mobile, Sprint, and Rogers (Canada) customers.

The full requirements are:

• The login must be the primary login.
• The login must not be linked to other systems.
• There must be exactly one enabled SMS/MMS contact address on the account and no other disabled SMS contact addresses.
• At least one enabled notification rule with an SMS recipient.
• There must only be one active push device on the account, and it must be the one the customer is using. Push notification rules need not already exist for that active push device.

When the tool is rolled out, customers who fit the parameters mentioned above will see a message like this:

As you can see, this is strictly a voluntary change. Users have the option to Migrate now, be reminded later, or never have the prompt come up again. If you use the migration tool and switch to push notifications, your SMS/MMS notifications will no longer be active. However, the SMS contact information will be retained in the address book.

At some point, the switch to push notifications may become mandatory, at least for some cellular customers. If it does, it will likely be due to changes undertaken by the cellular carrier that make the delivery of notifications less than optimal. If that occurs, we'll be sure to let you know about it here in our blog.