Home Security Blog

Posted By

In observance of Christmas Eve and Day, Alarm Grid will be closed Thursday, December 24th and Friday, December 25th. We will not be checking email or answering phone calls during this time. We will reopen on Monday, December 28th. We apologize for any inconvenience this may cause.

If you need to contact us while we are away, please email support@alarmgrid.com, and we will do our very best to reply back on Monday when we reopen. Please understand that we expect to have a large volume of emails in front of us upon our return, and many members of our team are still fighting illnesses. We ask you to please bear with us as we try to keep up!

Remember that our central station partner Criticom is open 24/7 every day of the year, and so is Rapid Response, the central station that services our monitored customers in Canada. You can still reach out to your appropriate central station if you need to cancel a false alarm or put your system on test mode. Criticom is best reached by calling our phone number (888) 818-7728, and choosing option [9]. Rapid Response can be contacted by calling (800) 932-3822. Please only call the central station for related matters. All other inquiries should be sent to our support email address.

We hope that everyone has a fun and safe holiday, whether you celebrate Christmas, another event, or nothing at all. We know that many of you may be reluctant to travel or visit with your family and friends this year. If you do decide to travel, make sure to arm your security system before you leave! We will see you again on Monday.

Tags: ,

0 Comments


Posted By

Alarm.com now offers an integration for Lennox iComfort WIFI Touchscreen Thermostats. This will allow you to control your compatible Lennox Thermostat from the Alarm.com platform using the website or mobile app. The integration offers the same control as other supported thermostats.


Please note that the supported models include those from the Lennox iComfort Lineup. These include the Lennox iComfort E30, the Lennox iComfort M30, and the Lennox iComfort S30. You can always reach out to us if you have any questions about smart thermostat compatibility for use with Alarm.com.

By completing the integration, you can perform a variety of functions for your Lennox WIFI Thermostat from the convenient Alarm.com Mobile App or website. The following features are listed as supported by Alarm.com:

  • View Current Temperature
  • View Current Mode
  • View Current Setpoint(s)
  • View Current Humidity
  • View Current Fan Mode
  • Change Setpoints
  • Change Mode
  • Change Fan Mode
  • Request Status Update
  • Complete Scene Integration

In order to get started, have your monitoring company apply the Lennox iComfort Integration to your Alarm.com account. Next, you need to pair your Lennox iComfort account with your Alarm.com account. This is what gives Alarm.com permission to control the thermostat. You must provide your Lennox username and password to complete the integration.

The process can be completed using the website or mobile app, though the steps are slightly different. If you are using the website, then you should choose Settings > Manage Devices > Add Device (upper right) > Thermostat > Lennox iComfort E30, M30, S30 Thermostat > Next > provide your Lennox login information > Login, and then follow the on-screen prompts.


If you are using the mobile app, then login to your account, and click the three (3) horizontal bars button > Manage Devices > + icon > Thermostat > Lennox iComfort E30, M30, S30 Thermostat > Next > provide your Lennox login information > Login, and then follow the onscreen prompts as instructed to complete the device integration.

Keep in mind that you will be required to accept the terms and conditions, which you can review on the screen. The device should successfully pair after the discovery process has been completed. Make sure that your thermostat is online and connected to the network before attempting the above steps.

If you have any questions about the Alarm.com Lennox iComfort Thermostat Integration, or if you are monitored through Alarm Grid and you need us to apply the feature to your account, or if you are interested in starting new monitoring service, please email our support team at support@alarmgrid.com. We are here to check your email from 9am to 8pm ET M-F. We look forward to hearing from you!

Tags: , , , , , ,

0 Comments


Posted By

We have received word that Qolsys has released Firmware Version 2.5.4 for the IQ Panel 2 and IQ Panel 2 Plus Systems. The main highlights for this latest firmware update include fixes with the Z-Wave S2 Encryption Protocol, plus fixes regarding the use of LiftMaster Garage Door Control.

We do have one thing to mention for users of the Qolsys IQ Panel 2 Solar Integration. If you are using the IQ2 Solar Integration then, DO NOT UPGRADE TO 2.5.4. Instead stay on 2.5.3. However, if you want to use the LiftMaster Garage Door Integration instead of the Solar Integration, then you should upgrade to 2.5.4, but you will LOSE the Solar Integration. On Version 2.5.4, it is IMPOSSIBLE to use BOTH the Solar Integration AND the LiftMaster Integration. Qolsys has said that this will be fixed in Firmware Version 2.6.0, which should hopefully be available in the coming months. For now, if the Solar Integration is more important to you than a LiftMaster Integration, then just STAY ON 2.5.3. This ONLY applies to users of the Solar Integration. If you do not care about the Solar Integration, or if the LiftMaster Integration is more important to you, then UPGRADE TO 2.5.4. All things considered, MOST USERS WILL WANT TO UPGRADE TO 2.5.4. Keep in mind that there is NO WAY TO DOWNGRADE TO A LOWER FIRMWARE VERSION AFTER UPGRADING.

Before we get into all of the exciting new changes for IQ2 Firmware Update 2.5.4, we will first explain how to apply the firmware update to your Qolsys IQ Panel 2 or IQ Panel 2 Plus System. To get started, there are a few prerequisites to keep in mind. Your Qolsys IQ Panel 2 or IQ Panel 2 Plus must be on at least Firmware Version 2.0.1 or higher to apply the update. It must also be connected to WIFI, it should be receiving AC power from its plug-in transformer, and it should not have a low battery condition.

Now, this may get a bit confusing, but stick with us. Depending on which firmware version your IQ2 is currently running, it may be necessary to update in stages to get to 2.5.4. Start by considering which firmware version your system is currently running, and then take the appropriate action(s) based on what is outlined below. The important thing to remember is that your IQ2 must be already on 2.52 or 2.5.3 OR between 2.0.1 and 2.4.2 to upgrade directly to 2.5.4. If that applies to your system, then just go directly to 2.5.4.

For users on Version 2.5.0 or 2.5.1, things become a bit tricky. For these users, you need to upgrade to 2.5.2 or 2.5.3 first before you can get to 2.5.4. We recommend just updating to 2.5.2 and then going to 2.5.4, skipping 2.5.3. For information on updating to Version 2.5.2, please refer to this blog post. Once you are on 2.5.2 or 2.5.3, you can then follow the steps listed below.

Once you are on 2.5.2 or 2.5.3, or between 2.0.1 and 2.4.2, do the following:

  • Start from the main screen of the IQ Panel 2 or IQ Panel 2 Plus.
  • Swipe down the small grey bar at the top.
  • Choose Settings > Advanced Settings.
  • Enter your Installer Code. Remember that this code is 1111 by default.
  • Choose Upgrade Software.
  • Find Patch Tag, and enter iqpanel2.5.4. You must enter the patch tag EXACTLY AS DISPLAYED. Choose OK.
  • Press Upgrade Using Network. If all the requirements have been met, the update will start.

Now, with that out of the way, we can start talking about what's new to 2.5.4. Here is a list of everything you can expect!

  • An issue involving the 6.81.03 Z-wave Firmware Version, also referred to as the 6.81 Z-Wave SDK, has been fixed. The issue caused Schlage Z-Wave Plus Door Locks and the Honeywell T6 PRO Z-Wave Plus Thermostat to not function properly when S2 encryption was used. These devices should now work properly when enrolled using the S2 protocol.
  • Corrections have been made to an issue that arose in Firmware Version 2.5.3 involving the use of LiftMaster Garage Door Control. The integration would not function properly from the panel UI. More information can be found in this document from Qolsys. Also, please see the message regarding the loss of the Solar Integration in 2.5.4 in the notes outlined above.
  • An issue involving the LED status light on PowerG Smoke and Heat Detectors, namely the DSC PG9936, has been fixed. Previously, the status light would not reset after an alarm had been cleared when using Installer Mode or Test Mode on the panel. More information on the issue is available in this document released by Qolsys.
  • The PowerG Radio Firmware has been upgraded to Version 80.34. This upgrade is designed to improve wireless communication, particularly when using multiple DSC PG9WLSHW8 PowerG Wired to Wireless Converter units.
  • Z-Wave Plus 500-Series Z-Wave Switches from Cooper and Eaton are now supported by the IQ Panel 2. The newly supported switches include RF9601, RF9617, RF9640-N, and RF9642-Z.
  • An issue involving PowerG Shock Sensors, namely the DSC PG9935, has been fixed. The issue occurred following a 15 minute placement test mode timeout. There have been further improvements made for false alarm prevention when shock sensors are paired as two (2) separate zones on the system.
  • The 2.5.4 Update now allows PowerG Keypads, namely the DSC WS9LCDWF9, to sound Fire Alarms triggered in other system partitions, provided that the Global Fire Setting is enabled. Please see this FAQ for more information.
  • PowerG Keypads, namely the DSC WS9LCDWF9, can now show special characters on their LCD screens if they are used as part of a Zone Description on the main Qolsys IQ Panel 2 Plus System.
  • The Energy Optimizer for the system is now available locally on the IQ Panel 2. This is used to set Z-Wave thermostats and Z-Wave Plug-In Switches to reduce their energy usage during peak consumption hours. This feature should NOT be used alongside Alarm.com Thermostat Schedules. It is also NOT compatible with the "Give Back, Get Back" program offered by Alarm.com.
  • Certain improvements have been made to the Help Videos as part of the Easy Install Wizard for the system.
  • There have been small changes to facilitate support of Canadian ULC-S304 for Level II Residential and Level II Commercial Listings.
  • A new setting for ULC Commercial Power Restoration is now available.
  • PowerG Image Sensors, namely the DSC PG9934P and DSC PG9944, now take a picture upon the activation of a Fire Alarm or a Carbon Monoxide Alarm, for EU IQ Panel 2 Systems Only. Most United States users will not have this change applied. Furthermore, image sensors learned into Sensor Group 25 will also produce pictures if triggered while the panel is armed.
  • If the EN Grade 2 Security Settings is Enabled, then User Codes will be hidden with dots, rather than showing the entered numeric code.

If you have any questions about Qolsys IQ Panel 2 Firmware Update 2.5.4, or if you are an Alarm Grid monitored customer needing help upgrading to Version 2.5.4, please email us at support@alarmgrid.com for assistance. This email is also good to use if you are interested in starting new monitoring service with Alarm Grid. Our support and planner teams are available from 9am to 8pm ET M-F. We look forward to hearing from you.

Tags: , , , , , , , , , , , , ,

0 Comments


Posted

We are thrilled to announce that new Alarm Grid System Kits featuring the Honeywell Home PROA7PLUS System are now available! We have twelve (12) kits in total, split into four (4) main categories, with options available for users in most situations. They're ready for your home or business!


UPDATE:

As of Firmware Version 3.591.92.0, the Honeywell Home PRO Series panels all support local programming through the keypad. You can read full details about this exciting firmware update here.

If you aren't familiar with the PROA7PLUS, then we strongly recommend reviewing this introduction post and buying guide, as it will really help you get acquainted with the latest Resideo Security System. For this post, we mainly want to focus on the new kits, so that is what we will do.

Potential buyers should keep in mind that the PROA7PLUS does NOT support local end user programming at this time, though we have received word from Resideo that the feature is coming. And while we do not have a firm answer on Apple HomeKit compatibility, we suspect that HomeKit support will be coming later down the pipeline. Remember that the Honeywell Lyric and its system kits DO support local end user programming and Apple HomeKit, so that can be a really good alternative if you don't want to wait for Resideo to get their system ready.

With that out of the way, here are the kits! Like we said earlier, there are four (4) distinct categories, with three (3) system kit options in each category. Basically, in each category, you are choosing an IP-only option OR a dual-path IP & LTE cellular option with either AT&T OR Verizon. Find the category that makes the most sense for you, and then choose - IP-only, Dual-Path AT&T & IP, or Dual-Path Verizon & IP.

Remember that if you go dual-path, you will need a monitoring plan with cellular connectivity, such as an Alarm Grid Gold or Platinum Level Plan (Self or Full). We always recommend the use of cellular backup, as it is the only way to keep your system connected for monitoring service in the event of an internet outage. But whether you ultimately go with IP-only or dual-path is up to you. As a reference, the cellular communicator options for the PROA7PLUS are the PROLTE-A (AT&T LTE) and the PROLTE-V (Verizon LTE). And make sure that your monitoring plan includes access to Total Connect 2.0 if you want to control the PROA7PLUS System remotely from your phone or a web browser!

The first category we have is our 3-1 PROA7PLUS Kits. These include the PROA7PLUS System, three (3) PROSIXMINI2 Door and Window Sensors, one (1) PROSIXPIR Motion Sensor, and a Honeywell LT-Cable. These are great for smaller homes and apartments where only a few sensors are needed.

Next, we have our 10-1 PROA7PLUS Kits. These include the PROA7PLUS System, ten (10) PROSIXMINI2 Door and Window Sensors, one (1) PROSIXPIR Motion Sensor, and a Honeywell LT-Cable. These are great for larger homes and businesses where many sensors are needed.

Then, we have our Wired Upgrade PROA7PLUS Kits. These include the PROA7PLUS System, a PROSIXC2W Wired to Wireless Converter, and two (2) Honeywell LT-Cables. These are great if you are upgrading to the PROA7PLUS from a wired alarm system, and you want to keep using your existing hardwired sensors.

Last, we have our Wireless Upgrade PROA7PLUS Kits. These include the PROA7PLUS System, a PROTAKEOVER Legacy RF Receiver Module, an a Honeywell LT-Cable. These are great if you are upgrading to the PROA7PLUS from a wireless alarm system, and you want to keep using your existing compatible wireless sensors.

Like always, if you have any questions about compatibility, or if you are interested in signing-up for new monitoring service, then please email us at support@alarmgrid.com. We are here to help you from 9am to 8pm ET M-F. We look forward to hearing from you and helping you get started with your new PROA7PLUS Alarm Panel!

Tags: , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , ,

0 Comments


Posted By

Resideo has made another big hire, this time bringing Travis Merrill aboard to serve as Executive Vice President, Chief Strategy, and Commercial Officer. Merrill offers more than two decades of experience in corporate strategy, marketing, and general management. Congratulations Merrill!


Merrill will report to Resideo President and CEO Jay Geldmacher, and he will likely be working very closely with other executives and leaders throughout the company. He will oversee the company's corporate strategy, brand strategy, external corporate communications, and strategic partnerships. The hire becomes official on Monday, December 21, 2020.

CEO Geldmacher said of the hire, "Travis has a proven track record and unique expertise in developing strategy and fostering commercial partnerships to drive focus and growth... His leadership and experience will be invaluable as we continue to define the strategic direction for Resideo.”

Prior to being hired by Resideo, Merrill served as CMO of FLIR Systems. He also previously served as the Vice President of Samsung's tablet business in the United States. Merrill currently serves on the board of All Hands Raised, a non-profit group committed to the wellbeing of young people, and also has current affiliations with Wabash College.

"With its presence in more than 150 million homes and businesses and its numerous market-leading products, Resideo has a tremendous opportunity to deliver value for its customers and partners... I am excited to work with this team and our partners to position Resideo for long-term growth," said Merrill on joining the company.

With Merrill set to become the person in-charge of Resideo external corporate communications, our hope is that he will make quick work of securing Apple HomeKit compatibility for the new Honeywell Home PROA7PLUS Alarm Panel, much like what is already available for our current top Resideo Security System pick, the Honeywell Lyric Alarm System. The two biggest items on our wishlist for the PROA7PLUS are end user programming and HomeKit compatibility. It sounds like Merrill needs to sit down with the folks at Apple and make some magic happen. Don't let us down Merrill!

If you are interested in getting started with monitoring service for a Resideo Alarm Panel, then please don't hesitate to reach out to us! The best way to contact our planning team for preparing a new security system is to email support@alarmgrid.com. We will walk you through the process of planning a complete security system from start to finish. Our hours for checking email run from 9am to 8pm ET M-F. We look forward to hearing from you!

Tags: , , , ,

0 Comments


Posted By

Update: The phones are working again.

Hey everyone! Our phone system appears to be down at this very second. If you call in, you'll get a "We are currently unable to connect this call" message. We are working with the company that administers our phones to get it back up, which we assume will happen shortly. In the meantime, we are staffing our chat app with more support members. Feel free to use that until we get the phone numbers back up and running.

0 Comments


Posted By

Alarm Grid is proud to announce that the Honeywell LTEM-XA and Honeywell LTEM-XV are now available! These are both brand-new cellular communicators for VISTA Systems. They follow the same installation process as the LTE-XA and LTE-XV, which are being phased out in favor of these new models.


What separates the LTEM-XA and the LTEM-XV from their predecessors is that they connect with the advanced LTE Cat M1 networks. These networks allow for stronger security and more effective signal penetration than other LTE cellular networks. The LTEM-XA receives service from the AT&T, while the LTEM-XV is covered by Verizon. As usual, the decision to go with one over the other has nothing to do with your personal phone, and it will have no impact on the cost of your monitoring service.

It should be noted that the older LTE-XA and LTE-XV will still continue to work as intended. Anyone using one of these modules does not need to upgrade to a newer model or replace their existing equipment. In fact, there is very little reason to do so if your system is working as intended. You can confirm that your communicator is receiving a strong cellular signal by checking the Signal LED on the front of the module. A solid green light indicates a strong signal. It's also worth mentioning that the LTE-XA and LTE-XV will continue to remain available for purchase while stock remains of these products. However, there is little reason to buy them, as the LTEM-XA and LTEM-XV are now the recommended models.

One other important note about the LTEM-XA and LTEM-XV is that they offer cellular connectivity only. These are not dual-path communicators, and they do not provide internet connectivity. This is not a huge concern, as LTE Cat M1 service is plenty fast and extremely reliable on its own. But if you do want a dual-path option for your Honeywell VISTA System, then the Honeywell LTE-IA (AT&T LTE & IP) and the Honeywell LTE-IV (Verizon LTE & IP) are still readily available. Just remember that the LTE-IA and the LTE-IV only use "standard" LTE connectivity, as opposed to the LTE Cat M1 service offered by the LTE-XA and LTE-XV. It is currently unknown if Resideo will eventually release dual-path communicators that utilize LTE Cat M1 connectivity. Like always, we promise to keep you informed about any updates.

The function of the LTEM-XA and LTE-XV remains largely the same from other AlarmNet Communicators. By installing and activating one of these modules, your Honeywell VISTA Security System will be able to communicate with the Resideo AlarmNet Servers across a fast and reliable LTE Cat M1 cellular network. If your alarm panel supports Total Connect 2.0, then you will be able to take advantage of that great service as well, provided that access to the TC2 platform is included in your monitoring plan. Remember that a VISTA-15P or VISTA-20P System must have PROM Chip Version of 9.12 or higher to support Total Connect 2.0. We sell PROM Chip Upgrades for the 15P and for the 20P if you need them. Please also refer to this FAQ on identifying and replacing PROM Chips.

While the 15P and 20P are most likely going to be the most commonly used systems with the LTEM-XA and LTEM-XV, you can technically use these communicators with any Honeywell VISTA System that supports ECP mode. Please feel free to contact us with any questions you have regarding system compatibility. You are also welcome to contact us if you are interested in starting new monitoring service. Our team is happy to help you get started. The best way to reach us is to email support@alarmgrid.com. We're here to check your emails from 9am to 8pm ET M-F. We look forward to hearing from you!

Tags: , , , , , , ,

0 Comments


Posted

This information has been updated in a newer blog post!

Alarm.com is phasing out support for the Microsoft Edge Legacy Web Browser. Anyone using the browser to access Alarm.com may soon notice a pop-up message suggesting that they switch to a more optimized web browser instead. Alarm.com access will be denied entirely starting in February 2021.


According to Alarm.com, the appearance of the warning pop-up message suggesting the use of a different browser will appear to anyone who logs into Alarm.com using the Microsoft Edge Legacy Browser on or after Monday, December 21, 2020. The user will then be able to access their account like normal. This is being done to prepare users for the eventual plan to drop support for this browser entirely.

Then, starting in February 2021, any user who attempts to log-in using the Microsoft Edge Legacy Browser will be denied access to the Alarm.com servers entirely. The user will still be able to successfully access their Alarm.com account by using an approved web browser or the Alarm.com Mobile App on an Android or iOS device.

Alarm.com recommends using the latest version of Google Chrome, Mozilla Firefox, or Apple Safari to access their web servers. The latest version of Microsoft Edge is also supported and recommended for use with the Alarm.com website. Please note that Alarm.com dropping support for the Microsoft Edge Legacy Web Browser should not be confused with them dropping support for the Internet Explorer 11 Web Browser. Alarm.com dropped support for IE11 back in late June of 2020. You can read about that in this prior blog post.

Using a recommended web browser with the Alarm.com website will help ensure that you have the best possible end user experience. This includes optimized video viewing for Alarm.com Cameras and a better, smoother experience when using the Alarm.com website to control your security system. Alarm.com also promises fewer service disruptions when using the latest version of a recommended web browser, or the latest version of the Alarm.com Mobile App.

Alarm.com says that they will keep us informed regarding the upcoming Microsoft Edge Legacy Sunset, as well as the Adobe Flash Sunset. The Microsoft Edge Legacy Desktop App will reach its end of life on March 9, 2021. Adobe Flash is set to reach its end of life after December 31, 2020. We will update this blog if we learn any new important information regarding these respective sunsets.

If you have any questions regarding the use of Alarm.com, or if you are interested in starting new alarm monitoring service for accessing the Alarm.com platform, please email our team at support@alarmgrid.com. We're here to check and respond to your emails from 9am to 8pm ET M-F. We look forward to hearing from you!

Tags: , , , ,

0 Comments


Posted By

A few months ago, I got my first 5G phone. I didn't go out of my way to upgrade. I had simply broken my old smartphone and needed a new one. While I would love to tell you that it has made a huge difference, that is simply not the case. I have only noticed a slight uptick in speed at most.


But this post isn't designed to serve as a review for my newest smartphone. It's just to put the latest cellular technology into perspective. And the truth isn't all that shocking. 5G will not revolutionize how you use your security system. That's true from both a security perspective and from a smart home automation perspective. The reality is that the faster speeds that come with 5G cellular communication will not have a major impact on the usual tasks associated with alarm monitoring and remote automation connectivity.

It's hard to quantify just how much faster 5G is than 4G LTE. A brief bit of research will typically reveal that the new technology is supposed to be roughly 5 to 10 times faster. And you have likely heard the incredible promise that a 5G phone will be able to download a two-hour long movie in under 10 seconds, compared with roughly 7 minutes for a phone using 4G LTE. Of course, testing 5G speeds in practice has produced mixed results, but we'll give the cellular companies the benefit of the doubt in that they're still fine-tuning their 5G networks. The point is that 5G promises to be considerably faster than 4G LTE once the network issues are fully sorted out. And really, most speed tests will already show quantifiable improvement when comparing 5G with its predecessor.

But how does that translate into your security system communicating with the central station? Or what about using Total Connect 2.0 or Alarm.com to perform a smart home automation command remotely? Really, not in any manner that you are likely to notice. As we have mentioned before, alarm systems send and receive very small amounts of data when communicating with a central monitoring station and/or an interactive platform like TC2 or ADC. While the faster speeds of 5G communication technically improve data transfer rates, it honestly doesn't matter too much when you're considering data transfers this small.

The bigger benefit of 5G when it comes to security systems is associated with its reduced latency. If you are not familiar with latency, it refers to the amount of time it takes a connected device to make a request from the server and successfully receive a response. This initial request and response must occur before any actual data transfer can take place. Obviously, a low latency rate helps make a faster response possible. And while 4G LTE latency was already quite low - we're talking milliseconds here - the latency of 5G is almost nonexistent. That in itself is probably the best argument you can make for 5G connectivity improving your day-to-day security system experience once 5G radios are available.

Returning to my phone example from earlier, I haven't noticed much difference between when I was using 4G LTE connectivity and when I upgraded to a 5G model. The tasks I perform on my phone are much more demanding in terms of data transfer requirements than what you would ever conceivably request out of your alarm system. I have been known to use my phone for live-streaming events, such as sporting matches and concerts. With a 5G connection, it's maybe a second or two faster, but it's nothing life-changing like when my family upgraded from dial-up to high-speed internet during the days of my youth. And if a second or two is all I'm getting out of demanding tasks like live-streaming long events, then any difference for the routine security and automation tasks performed by your alarm system's cellular communicator (which is usually just a backup to its internet communicator anyway) will be negligible.

What does all of this mean? There are a few takeaways that we can apply to the alarm industry. First, if you are holding off getting an LTE communicator for your alarm system because you are "waiting for a 5G model to arrive", then don't bother. The difference will be virtually unnoticeable. An LTE communicator will almost certainly offer you the high-quality performance you expect, provided that you live in an area with decent cellular connectivity, which is roughly 98% of the United States. We have stressed the importance of upgrading to LTE sooner rather than later many times before, especially with the 3G sunset closing in on us. And remember that LTE is not going anywhere any time soon. Therefore, upgrading to LTE is still our recommended method for "future-proofing" your alarm system.

Now, once 5G communicators are readily available, should you get one? It's still a bit early for us to answer that question, but we will try our best. Our take is yes, you should get one, but don't go out of your way. By that we mean, if you are (at that point in the future) readily in the market for a cellular security system, then yes, by all means, get a 5G cellular communicator. Getting the latest available cellular technology is always a good idea. There may be a slight mark-up in price between the older LTE models and the newer 5G models, much like the same mark-up exists if you go shopping for a smartphone right now. But in the case of cellular alarm monitoring communicators versus your cherished smartphone that you literally carry everywhere, the price mark-up for a 5G communicator versus an LTE communicator should be significantly less. And if it's within your budget, then yes, absolutely get a 5G communicator once they are available, assuming that you are actively looking for a new alarm system communicator. The 5G networks are going to be continuously improved and rigorously maintained, so it makes sense to get on-board if you are in the market.

But if you already have a perfectly capable alarm system using an LTE communicator, then honestly, there's not much of a need. A 5G communicator won't change how you use your security system, and it won't significantly improve your day-to-day operation. Unless you really want to brag to your friends, neighbors, and colleagues that "your security system uses 5G", then there's pretty much no need to upgrade just for the sake of it. There may come a day in the mid-to-late 2030s where we're urging you to "upgrade to 5G" in light of an "LTE sunset", but you have more pressing things to worry about right now. Real talk, if you have anxiety over the thought of your system's LTE communicator no longer being supported in 2035, then we promise you, it's going to be okay. We will have you covered when that time comes.

5G communicators for alarm systems are going to come. It's inevitable. But if you're wondering why they aren't already here yet, it's mostly because they honestly aren't going to provide that big of a difference over the current LTE models that we all know and love. If you're holding your breath waiting for one, then just don't bother. Get an LTE communicator if you haven't already, and rest easy in knowing that you have an effective, reliable, and trustworthy security system protecting your home or office.

And if you need someone to monitor your security system, that's where we come in! Our team at Alarm Grid would love to help protect you and those around you. Check out this page outlining all our monitoring plans for more information. Make sure to choose a plan that includes cellular connectivity if you plan to use a system with an LTE communicator, or eventually a 5G communicator. If you have any questions or concerns, then we invite you to reach out to us by emailing support@alarmgrid.com, and our team will be happy to help. This is also a great contact email to use if you are interested in signing-up for new alarm monitoring service. Our team is here to check your incoming emails from 9am to 8pm ET M-F, so please expect all replies to come within that timeframe. We look forward to hearing from you!

Tags: , , , , ,

0 Comments


Posted By

Many of you have noticed that the last week our service has been a little bit lackluster. We apologize for this. More than half of our support team has been hit with COVID-19. The result is that our tickets are taking a bit longer to get to, and we are a bit slower to answer support calls. We appreciate the high level of support our customers have come to expect, and we will, hopefully, be back up and running at the same support level within the next week or two. In the meantime, we sincerely apologize to anyone who has experienced an interruption due to the current circumstances.

In the meantime, we ask for your patience, understanding, and good thoughts and prayers for those on our team who have fallen ill. Everyone here is expected to make a full recovery, which we are exceedingly grateful for.

As our team members get back, we will begin the process of catching up, and getting back to supporting customers at the same high level we are known for.

Thank you for your understanding.

0 Comments