Alarm.com Posts

Owners of the ADC-VC725 and the ADC-VC825 will want to be on the lookout for a new firmware version. Alarm.com recently announced that these two discontinued cameras will be getting a new firmware update very soon. Users can easily push down the update from the Alarm.com website.

While a firmware update certainly sounds exciting, we must admit that there isn't anything too revolutionary from this new update. The new firmware version is called V5.3.0OP.200214, and it is exclusively for the Alarm.com ADC-VC725 and ADC-VC825 Commercial Security Cameras. The update provides minor stability fixes that should make the cameras more reliable.

The easiest way to perform the update is to do so using the Alarm.com customer website. Access Alarm.com, and login using your credentials. Then choose Video > Settings > Select Camera > Video Device Info > Firmware Version. You should be able to update the firmware from that screen. Alarm Grid monitored customers may also contact us to have us perform the update for you.

Please note that this firmware update is still brand-new, so it may not be available when you go to perform the update. If that is the case, try checking again later, or contact us for assistance. The firmware update was very recently announced, so don't be alarmed if it doesn't show up on ADC quite yet. And remember that this new update only applies to the ADC-VC725 and ADC-VC825.

Both the Alarm.com ADC-VC725 and the ADC-VC825 have been discontinued, and they can no longer be purchased from our website. But we have plenty of other Alarm.com Security Cameras if you are looking to build an effective video surveillance network. Some great options for commercial users include the ADC-VC726, the ADC-VC826, and the ADC-VC836.

If you need help performing the firmware update, or if you want to learn more about Alarm.com Security Cameras, please email us at support@alarmgrid.com. We check incoming emails from 9am to 8pm ET M-F. We look forward to hearing from you soon!

Just a month after their last update was released, Alarm.com is back again, this time with mobile app version 4.13 for both Android and iOS. The new version is expected to be made available for free download in the coming days from both the Google Play Store and the Apple App Store.

Alarm.com Mobile App Version 4.13 includes two new features. The first is Trouble Condition Help. This provides end users with assistance in addressing system trouble conditions, such as a low battery or a loss of RF supervision. This new feature has also been made available for use in the Alarm.com website.

The other feature is called System Search, and it allows end users with ten (10) or more Alarm.com Security Systems on a single account to search for specific system names from a system selector found on the side menu of the app. This will likely prove to be very useful and convenient for those using many systems with the Alarm.com platform.

Additionally, 4.13 should also include general stability fixes and performance improvements. It is advised that all Alarm.com users update the app as soon a possible once it is made available. Android users will be able to download Version 4.13 for free from the Google Play Store, while iOS users will find their free download in the Apple App Store.

Alarm Grid customers with questions about the update should email us at support@alarmgri.com. That email is also a great way to contact us if you are looking to start monitoring service for use with Alarm.com. Keep in mind that our business hours for checking email run from 9am to 8pm ET M-F. We look forward to hearing from you soon!

Alarm Grid has learned that 2GIG AT&T LTE Communicators will automatically roam to local cellular networks in Canada. This will allow Canadian users with 2GIG Systems to receive alarm monitoring service through Alarm.com. This is a fantastic solution for Alarm Grid customers in Canada.

The 2GIG AT&T LTE Communicators include both the 2GIG LTEA-A-GC2 for the 2GIG GC2 and 2GIG GC2e Systems and the 2GIG LTEA-A-GC3 for the 2GIG GC3 and 2GIG GC3e Systems. Both the 2GIG LTEA-A-GC2 and the 2GIG LTEA-A-GC3 will roam to local Canadian cellular networks. Keep in mind that this only applies to the 2GIG AT&T LTE Communicators. The 2GIG Verizon LTE Communicators will not roam, and they cannot be used in Canada.

The 2GIG AT&T LTE Communicators will roam to the Bell, Telus, and Rogers Networks in Canada. As long as you have adequate coverage from one of those networks, you will be able to use a 2GIG AT&T LTE Communicator without any issue. If you live in a remote area and do not have adequate coverage from Bell, Telus, or Rogers, then using a compatible cellular antenna or a cellular amplifier is also an option.

With this revelation, Alarm Grid can now support both 2GIG and Qolsys Systems in Canada. If you decide to use a Qolsys System, you will want to get the AT&T version of the Qolsys IQ Panel 2 Plus. The system's built-in AT&T LTE Communicator will similarly roam to the Bell, Telus, or Rogers Network in Canada. Again, the Verizon version of the IQ Panel 2 Plus cannot be used in Canada. Alarm Grid made an extensive post on alarm monitoring in Canada, which you can view here.

If you are looking to obtain alarm monitoring service for your Canadian home or business, then please email us at support@alarmgrid.com or call us at (888) 818-7728. Our security system planning team will be happy to help you explore your options so that you can make an informed buying decision. Remember, our business hours run from 9am to 8pm Eastern Time Monday thru Friday, so keep that in mind when contacting us. We look forward to hearing from you!

Alarm.com will soon be pushing automatic firmware updates to all their doorbell camera devices. This includes the round ADC-VDB101 and ADC-VDB102, as well as the slim line ADC-VDB105 and ADC-VDB106. No action is needed by end users, and no major interruption in service should occur.

According to Alarm.com, the upcoming firmware update will provide enhanced monitoring and control for their video doorbell camera devices. The update process is fully automated, and end users will not need to take any action. Both the round and slim line models will receive the update.

In order to receive the update, your Alarm.com Doorbell Camera must be online and connected with the Alarm.com servers. We expect that Alarm.com will push the same update on multiple occasions over the next week. Even if your doorbell camera is not online to receive the update from the initial push-down, there should be additional push-downs to ensure that your device is updated.

We recommend making sure that your Alarm.com Video Doorbell is online and working properly so that the impending update can go through successfully. Alarm Grid monitored customers who have questions about the update or require assistance using their video doorbell should email our team at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

Alarm.com has recently announced that they will soon be dropping support for the Internet Explorer 11 web browser. The new change is being made to improve the overall experience for Alarm.com end users. Alarm.com recommends using a supported web browser or the Alarm.com Mobile App.

Beginning on Tuesday, May 26, 2020, Alarm.com will display a pop-up message to anyone who logs in using Internet Explorer 11. The message will let them know to switch to a supported web browser. The user will then be able to use Alarm.com like normal. But a month later in late June, Alarm.com will stop supporting IE11 entirely. Anyone who tries to login using IE11 will be denied.

According to Alarm.com, the best web browsers to use with their platform are the latest versions of Google Chrome, Mozilla Firefox, Apple Safari, and Microsoft Edge. If you already use one of these web browsers, then you should have no problems using Alarm.com. Just make sure that you are running the latest version and make an upgrade if necessary.

If you have any questions about this change for Alarm.com, or if you are interested in starting monitoring service for use with Alarm.com, please email us at support@alarmgrid.com. Our team checks email from 9am to 8pm ET M-F. We look forward to hearing from you and helping you get the most out of Alarm.com.

If you have been wanting to set up a complete video surveillance network around your home or business, then Alarm.com Security Cameras are your answer. These cameras can be used by anyone from a business owner to your average homeowner. Our guide will tell you everything about ADC Cameras.

Alarm.com is best known as an interactive service platform used with security systems. These systems communicate with Alarm.com so that alerts can be sent out to a central station and/or directly to an end user, depending on their monitoring service plan. A user can integrate special Alarm.com Cameras with their Alarm.com network so that the cameras respond based on activity on their security system. It is also possible to have Alarm.com Cameras without actually owning or using a security system.

An end user can view the live-streams for their Alarm.com Security Cameras through both the Alarm.com Mobile App and the Alarm.com Website. The mobile app is particularly convenient, as it can be used from pretty much anywhere in the world, as long as the user's phone can connect to the network. Whether you are across the street or across the planet, you can know exactly what is going on inside or around your home or business!

If you have or are considering purchasing a security system that uses Alarm.com, then in order to integrate Alarm.com Cameras you must upgrade to an alarm monitoring plan that includes the Alarm.com Video Surveillance Add-On. Examples of compatible plans are the Platinum Level Plans from Alarm Grid. Both our Self-Platinum Plan and our Central Station Platinum Plan will support Alarm.com Cameras. If you don't have a security system, and you just want to build a network of Alarm.com Security Cameras, then you may consider our $15 Per Month Video Monitoring Plan.

There is one exception in which an Alarm.com Camera can be used on an Alarm.com account without the Alarm.com Video Surveillance Add-On. If a user does not have true video monitoring service for their ADC account, they can still add a single (1) Alarm.com SkyBell Video Doorbell. The user will be restricted to 400 clips per month. More information on using an Alarm.com SkyBell without a video monitoring account can be found here. Please note that you must use a SkyBell model designated for use with Alarm.com. Other SkyBell models will not work with Alarm.com. Never try to pair an Alarm.com SkyBell with the SkyBell App or with another interactive service platform like Total Connect 2.0. Doing so may result in the device being unusable with Alarm.com.

Before exploring cameras, it is important to understand how Alarm.com Clip Recording Limits work. Understanding this will prevent you from exceeding your allotted number of video clips and ensure that you can always save an important clip. The clip limit is also associated with the camera limit, which refers to how many cameras can be added to an Alarm.com Video Monitoring Account. More information on the subject can be found in this FAQ.

One feature that you will often come across when looking at Alarm.com Video Cameras is the Alarm.com Video Analytics Feature. This is a powerful feature that will really improve your end user experience and allow you to easily tailor how your cameras are used. We highly recommend the feature, and we are huge fans of it ourselves. Alarm Grid provides Alarm.com Video Analytics at no extra cost for anyone who has a Platinum Level Plan or our Video-Only Plan. More information on Alarm.com Video Analytics can be found in this helpful FAQ.

Depending on the camera, it will connect with your IP network through either local WIFI or a wired ethernet connection. Some Alarm.com Cameras using ethernet can be configured for Power over Ethernet (PoE), which prevents you from needing to run an extra wire to the camera for electrical power. Other cameras will use a plug-in AC adapter for power. As a loose rule, most of the cameras designed for residential use will use their own AC adapter and connect wirelessly to a WIFI network, while a commercial camera is more likely to use wired ethernet with PoE capability. Please note that if the IP router does not support PoE functionality, then a PoE injector will be needed. One example of a PoE injector is the Alarm.com ADC-POE-INJ.

It's also worth mentioning that many Alarm.com Security Cameras can be live-streamed directly from a Qolsys IQ Panel 2 System, as well as any IQ Remote Keypad used with the system. This is great news for anyone who happens to own a Qolsys IQ Panel 2 or IQ Panel 2 Plus. This feature is available at no extra charge for anyone with a monitored IQ Panel 2 System and access to Alarm.com. To learn more about this feature, click here.

Now that you understand Alarm.com Cameras, let's take a look at some of the most popular models!

Alarm.com ADC-V523

The Alarm.com ADC-V523 is arguably the most popular Alarm.com Security Camera right now, and for good reason. It is both affordable and compact, and it provides some of the best recording capabilities we have ever seen in a DIY-friendly security camera with its 1080p recording quality and High Dynamic Range (HDR). It offers IR night vision for up to 15 feet, making it perfect for residential or light commercial use. The camera is compatible with Alarm.com Video Analytics, and it has an impressive 117-degree field of view. It is for indoor use only. The camera can be hard mounted if desired (hardware included), but it is also great for resting on a table.

Alarm.com ADC-V723

The Alarm.com ADC-V723 is the outdoor equivalent to the ADC-V523. Just like the ADC-V523, it is extremely popular, and the fact that it can be used outdoors makes it excellent for both businesses and home use. It connects to the network via WIFI, and it offers 1080p recording capabilities with High Dynamic Range (HDR) and a 117-degree field of view. It features an ingress weather protection rating of IP66 and IR night vision of up to 40 feet. Alarm.com Video Analytics is also supported by the ADC-V723.

Alarm.com ADC-V622-WELL

The Alarm.com ADC-V622-WELL was designed as a wellness camera for monitoring a loved one. But really, it can be an effective security camera as well. Its design allows it to be mounted if desired, but it is more commonly just placed on top of a table, desk, or nightstand for monitoring. On the top of the camera is a call button that an end user can use to let a loved one know that they need assistance. This is done through an Alarm.com Notification. Both WIFI and ethernet with POE can be used with the ADC-V622-WELL. A Bluetooth speaker is built into the camera, and it offers IR night vision for capturing video at night.

Doorbell Cameras

Alarm.com SkyBell Video Doorbells are extremely popular, as they are great for monitoring the area around your door, and you can use one without having true Alarm.com Video Monitoring Service. These devices are great for nabbing package thieves and for seeing exactly who is at the door when someone rings the doorbell. Users have set up video doorbells to capture all sorts of activity in front of their homes, and you can easily get alerts from Alarm.com. A round model is available (ADC-VDB101 & ADC-VDB102), as well as a rectangular Slim-Line model (ADC-VDB105 & ADC-VDB106).

Bullet & Dome Cameras

Bullet Cameras like the ADC-VC726 and the ADC-VC736, and Dome Cameras like the ADC-VC826 are popular for businesses who want their cameras to give a more intimidating presence. These cameras are all suitable for both indoor and outdoor use, and they support POE to make installation easier. The Alarm.com Commercial Cameras are known for having impressive IR night vision ratings (in most cases ~95 feet) and receiving really high scores for ingress (weather) protection. However, they tend to have smaller viewing angles than their residential counterparts. These are the cameras you will likely encounter at a bank, grocery store, or other commercial establishment. They can be very useful if you need an outdoor security camera to cover across a large area and record reliably in the darkest of nighttime settings.

Stream Video Recorders (SVRs)

We couldn't talk about the Alarm.com Cameras without at least mentioning the Alarm.com Stream Video Recorders. The Alarm.com SVR devices are used to store video clips. Any video clip on an SVR device can be accessed locally at the SVR or remotely through Alarm.com. Using one of these devices is necessary if you want to set up recording on a continuous schedule, including a constant 24-hour recording schedule. Otherwise, your cameras will only record when triggered (via audio/visual or system activity). If you want your Alarm.com Cameras recording on a set schedule, then an SVR device is an absolute must. There is a residential model called the ADC-SVR122 (available in 500 GB, 1 TB, and 2 TB options), and a commercial model called the ADC-CSVR126 (available in 2 TB and 12 TB models, with expansion of up to 16 TB).

Get Started with Alarm.com Video Monitoring!

Alarm Grid is here to help you get started with Alarm.com Video Monitoring. If you are an existing Alarm Grid customer looking to upgrade, please contact us via email at support@alarmgrid.com or call us at (888) 818-7728. Please also feel free to ask us any questions you might have. Email or phone is also a great way to contact us if you are interested in starting new monitoring service. Remember that our business hours run from 9am to 8pm ET M-F. We look forward to hearing from you!

Baltimore Gas & Electric is now allowing their customers who use Alarm.com for smart thermostat control to sign-up for a demand response program that will enable them to earn credits toward their bills. The free program can help BGE customers save money and preserve natural resources.

The BGE program is designed to curb demand for electricity during peak hours. By participating in the program, BGE customers can earn credits that will help them save money on their energy costs. This is in addition to the savings presented from owning a smart thermostat and programming it to match the needs of your lifestyle. The program is optional, though anyone looking to save money can greatly benefit. No new equipment needs to be installed, making it super easy for Alarm.com users with BGE service to get started.

Upon enrolling, an end user will be giving permission to BGE to make small temperature adjustments to their thermostats. These adjustments should be very small and only occur during peak hours of electrical consumption. An example would be during a hot summer day when virtually everyone is simultaneously running their air conditioning systems. This will allow BGE to more effectively manage the distribution of electricity, prevent cost spikes for their customers, and delay the need for new power plants.

Alarm.com users should soon receive notification of the program through both the Alarm.com Mobile App and the Alarm.com Website. The notification will provide instructions for getting started. Please note that this program is available only for BGE customers who use ADC for thermostat control. If you are not with BGE, then check with your utility provider to see if any special rebates or demand response programs are available for you. Such programs are a great way to save money and manage resources more effectively.

If you are already with Baltimore Gas & Electric, but are looking to get started with Alarm.com, then we advise checking out our monitoring page to learn more about our plans that include Alarm.com service. Alarm Grid offers many security systems that are readily supported by Alarm.com. If you need help choosing a system, or if you have any questions for us, please email support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

Qolsys updated the recent Technical Service Bulletin TSB# 200413 regarding Software Update 2.5.2 for the IQ Panel 2 and IQ Panel 2 Plus. The revised version provides new instructions on successfully performing the update using a Patch Tag. You can view the revised Qolsys TSB here.

In the revised TSB, Qolsys suggests first changing the system Log Level to Verbose, then waiting two (2) minutes, then changing the Log Level to Debug, then waiting another two (2) minutes, then rebooting the panel, and then finally performing the update via a Patch Tag. These new instructions only apply if you are updating the system via Patch Tag. If you have the update pushed down automatically from Alarm.com, then no action is needed.

The previous version of the TSB did not mention waiting 2 minutes, and it did not mention changing the Log Level to Debug. It only said to change the Log Level to Verbose and then perform the update immediately afterward without waiting. We are hopeful that this updated TSB will help end users avoid any confusion or frustration.

In order to change the Log Level, start from the main screen, click the small grey bar at the top, and choose Settings > Advanced Settings > enter the Installer Code or Dealer Code (default 1111 and 2222 respectively) > Installation > System Logs.

Remember you must set the Log Level to Verbose, wait 2 minutes, set the Log Level to Debug, reboot the panel, and then perform the update via patch tag like usual. The reboot can be performed by clicking the grey bar at the top of the screen, and choosing Settings > Advanced Settings > enter IC or DC > Panel Reboot.

The process for updating via Patch Tag involves clicking the small grey bar at the top of the main screen and choosing Settings > Advanced Settings > enter IC or DC > Upgrade Software > Patch Tag > enter iqpanel2.5.2 > OK. The update will then begin. It should take less than 30 minutes for the update to finish. Remember, you must enter iqpanel2.5.2 exactly. The IQ2 must be monitored and connected with a local WIFI network for the update to be performed. It should have its backup battery charged, and the system should be receiving AC power from its plug-in transformer.

If you have any questions about this update, please contact your monitoring company. If you are monitored by Alarm Grid, you may email us at support@alarmgrid.com for assistance. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

Alarm.com has announced that there is a new update for the Alarm.com Round SkyBell Security Doorbell Camera. This is known as the ADC-VDB101 for the "Satin Nickel" finish, and the ADC-VDB102 for the "Oil-Rubbed Bronze" finish. The update can be pushed down by your monitoring company.

The new Alarm.com SkyBell update is known as Version 5039. According to Alarm.com, the new update fixes a bug that caused the indoor chime for the doorbell camera to not ring when the ambient temperature dropped below a certain point. It was also possible that the SkyBell would perform an unusual ringing pattern if the temperature dropped too low. Another resolved issue caused the SkyBell device to not upload video clips to the Alarm.com servers until the device was rebooted. Alarm.com says that these issues should be resolved with the new update.

Remember that this update is only for the round Alarm.com SkyBell Doorbell Camera. If you have the rectangular "slim-line" model, also known as the Alarm.com ADC-VDB105 or ADC-VBD106, then this update does not apply to you. In order to receive the update, you must have your Alarm.com ADC-VDB101 or ADC-VDB102 powered on and connected with the Alarm.com servers. You can then have your monitoring company push down an update. We advice contacting your monitoring company to have the update pushed down as soon as possible.

If you are monitored by Alarm Grid, then we recommend emailing us at support@alarmgrid.com at your earliest convenience. Just let us know that you want the latest update for your Alarm.com SkyBell, and we'll take care of the rest. There is no charge to receive the update, but keep in mind that the update will not go through if the device is offline. Make sure your WIFI is running and that the device is powered on. Also remember that we only check our email from 9am to 8pm ET M-F. Please also email us if you have any questions. We look forward to hearing from you!

Update: It turns out that this is update will be pushed down automatically by Alarm.com, and no action is required on the part of the customer. Once the update is available, dealers as well as end-users will also be able to manually request the update through the dealer portal, or the customer website.

Alarm Grid has learned that Alarm.com was experiencing a technical issue that prevented weather-related features from working properly. The issue was successfully addressed by Alarm.com, and it was only temporary. We apologize for any inconvenience that this issue may have caused.

According to Alarm.com, the issue began on last Tuesday evening April 28th, 2020 at roughly 9:50pm Eastern Daylight Time. The technical issue resulted in problems with weather-related features, including weather to panel, severe weather alerts, and weather forecasts that are displayed in user interfaces.

The issue was eventually resolved at roughly 7:00pm EDT on Wednesday, April 29th. Alarm.com users should no longer be experiencing any problems with weather-related features. If you are monitored by Alarm Grid, and you are having problems with Alarm.com, please email us at support@alarmgrid.com to let us know. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!