Alarm.com Posts

Alarm Grid has learned that Alarm.com was experiencing a technical issue that prevented weather-related features from working properly. The issue was successfully addressed by Alarm.com, and it was only temporary. We apologize for any inconvenience that this issue may have caused.

According to Alarm.com, the issue began on last Tuesday evening April 28th, 2020 at roughly 9:50pm Eastern Daylight Time. The technical issue resulted in problems with weather-related features, including weather to panel, severe weather alerts, and weather forecasts that are displayed in user interfaces.

The issue was eventually resolved at roughly 7:00pm EDT on Wednesday, April 29th. Alarm.com users should no longer be experiencing any problems with weather-related features. If you are monitored by Alarm Grid, and you are having problems with Alarm.com, please email us at support@alarmgrid.com to let us know. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

Do you want to achieve a hybrid security system that uses both wireless and hardwired wired sensors? We have the perfect solution for you in the Qolsys IQ Panel 2 Plus and the Qolsys IQ Hardwire 16-F. This will let you use both wired sensors and wireless sensors with one convenient system!

Although we are well into the age of wireless security systems, there is still a place for hardwired sensors. Many people install wired sensors for new construction as a way of fully integrating their security system with their home or office. This is a great way to increase property value, and it's a fairly simple task for a builder to accomplish.

In addition, hardwired sensors require less maintenance than wireless sensors. They do not need any battery replacements, and many do not draw any electricity from a panel or wired to wireless converter module. Also, more and more alarm system manufacturers are offering ways to integrate hardwired sensors in with wireless panels. Using wired and wireless sensors together on the same system is sometimes referred to as a "hybrid security system".

The advantage to using a hybrid alarm system with both wired and wireless sensors is that you can still integrate your wired sensors in with the building, while also being able to easily add wireless sensors when convenient. It can be challenging to run wire for hardwired sensors after a building has been constructed. If you need to add some quick new sensors, then wireless ones make for a great selection. They are super easy to install, and they are just as reliable as wired sensors. Also, there are many sensors out there that are only available in wireless varieties.

The 319.5 MHz IQ Panel 2 Plus is a great option for those looking to set up a hybrid security system, as it readily supports DSC PowerG Security Sensors and has a great wired to wireless converter option in the Qolsys IQ Hardwire 16-F. If you aren't familiar with PowerG Sensors, they offer some of the best range in the industry, as they can be used from up to 2,000 feet away from the IQ Panel 2 Plus. The PowerG Sensors are also extremely secure, since they utilize 128-bit AES encryption and Frequency Hopping Spread Spectrum (FHSS) Technology. These are some of the best wireless sensors that you can possibly use with a security system.

But how do you integrate wired sensors in with your new Qolsys IQ Panel 2 Plus System? That's where the Qolsys IQ Hardwire 16-F comes in. This is a wired to wireless converter module that is specifically designed for use with 319.5 MHz security systems. Hardwired sensors connect directly with the Qolsys IQ Hardwire 16-F, and the module sends out a wireless 319.5 MHz signal to the panel on their behalf. This will allow the connected wired sensors to interface with a wireless alarm system that otherwise wouldn't accept them.

There are two (2) versions of the Qolsys IQ Hardwire 16-F. There is a Qolsys IQ Hardwire 16-F w/ Small Enclosure and a Qolsys IQ Hardwire 16-F w/ Large Enclosure. The difference between these two is that the large enclosure module will come with a large plastic cabinet designed for housing multiple IQ Hardwire 16-F units in one convenient location. If you are only bringing over a few hardwired sensors and only need one converter unit, the the small enclosure will often suffice. But if you are using multiple converter modules, then you may want to house them in an enclosure.

Note that every IQ Hardwire 16-F supports up to 16 hardwired zones, including one zone for 2-wire smoke detectors. Also note that each large enclosure from Qolsys is designed to support up to two (2) sets of IQ Hardwire 16-F Converters. Backup batteries are not included, but they are highly recommended. These two sets of batteries will also fit in the large enclosure with the converters.

Both the 319.5 MHz IQ Panel 2 Plus and both versions of the IQ Hardwire 16-F are available for purchase on our website. Please make sure you are using the 319.5 MHz IQ Panel 2 Plus, as the IQ Hardwire 16-F will not work with the other versions. However, the IQ Hardwire 16-F can work with the original non-Plus Qolsys IQ Panel 2. And if you have a 345 MHz IQ Panel 2 Plus, then you can achieve similar results with the Honeywell 5800C2W. Before you know it, you will have an effective and reliable hybrid alarm system!

If you have any questions about using the Qolsys IQ Panel 2 Plus with a Qolsys IQ Hardwire 16-F, or if you want to learn more about hybrid security systems in general, please email us at support@alarmgrid.com. Our support team is available from 9am to 8pm ET M-F. We look forward to hearing from you!

Alarm.com has announced that new versions of their mobile app will soon be arriving for both Android and iOS. Android is getting version 4.11.3, while iOS is up to version 4.12. Both versions include important stability fixes, and the new iOS version provides some special new features.

For Apple users, Alarm.com iOS Version 4.12 will provide the ability to operate their integrated lights from within the Today View section by using a widget. Of course, this can be done from virtually anywhere in the world. This feature can be set up within the App Settings section of the left-hand navigation area.

Additionally, iOS users will soon be able to set up up a Siri Shortcut that will allow them to view the live video stream for a compatible Alarm.com Security Camera or an Alarm.com Video Doorbell. This Siri Shortcut is also set up using the App Settings navigation section within the Alarm.com App.

The new Android version does not offer any new features, but it does include important stability fixes and some minor enhancements. Similar stability fixes and enhancements are also included in the new iOS version. Android Version 4.11.3 can be downloaded for free from the Google Play Store, while iOS Version 4.12 will be available for free from the Apple App Store. Check for them in the coming days.

If you don't already have Alarm.com, check out our monitoring page to learn more about our monitoring plans. If you have any questions, you can email our planning team at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F, so keep that in mind when emailing. We look forward to hearing from you!

The Business Intelligence Group has recognized Alarm.com by presenting their Customer Operations and Reseller Education (CORE) Team with a 2020 Excellence in Customer Service Award in the Organization of the Year Category. Alarm Grid congratulates Alarm.com on their continued success!

Based out of the Minneapolis metropolitan area in Minnesota, the Alarm.com CORE Team works to provide top-quality customer service, technical support, and training to thousands of security providers on a daily basis. The group is responsible for helping to ensure that service providers like Alarm Grid have the knowledge and resources to help end users accomplish their security goals. The Alarm Grid team can attest to the excellent performance of Alarm.com and their CORE Team. To us, it's no surprise that Alarm.com was recognized in this way.

Alarm.com Vice President of Customer Operations Jason DaCosta said of the team, "We focus all of our efforts on delivering an unparalleled customer service experience to our partners and subscribers. In addition, we strive to identify and develop passionate and highly accountable team members, who share our all-hands-on-deck mentality, to continually elevate our customer service standards for the industry."

As you likely know, Alarm Grid offers many security systems for use with the Alarm.com platform. We have multiple monitoring plans that can be used with Alarm.com, including our most popular Gold Plan. More information is available on our monitoring page. If you want to learn more about Alarm.com or our monitoring services, please email us at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

At Alarm Grid, we truly believe that most security systems can be installed by end users, with no on-site support from professional installers or technicians. Installing your own DIY security system can save you money in the long run, and it will keep you and those around you safe.

There are many considerations you will want to make if you are just getting into the market for the first time. You should start by thinking about which alarm panel you want to use. There are several options out there. We recommend reading the three (3) statements below and deciding which one applies to you the most. We realize that all of these statements may apply to your situation, but for the sake of picking the best panel, try and narrow it down to the single most accurate statement. We can begin to steer you towards the optimal panel just based on that one answer, as it shows what is most important to you in this decision.

A. I want the best all-around DIY security system.

B. I want a security system for low-cost monitoring.

C. I want a system system that adds property value.

For those choosing A and wanting the best all-around DIY security system, the answer is most often the Qolsys IQ Panel 2 Plus. It has an attractive, modern design that looks great when on placed on a desk or table with its included stand. The entire installation can be complete using only a screwdriver in just a matter of minutes. Programming is made super easy and intuitive, and the vast majority of new users describe the simple setup process as a pleasant experience. The system has a great user interface (UI), and you will love how well the menus are laid out.

Since the IQ Panel 2 Plus has a built-in cellular communicator and an integrated WIFI card, you will not need to add any equipment to use dual-path connectivity with the system. It is ready to go, right out of the box. The panel is also loaded with features that really help make it appealing to those interested in home automation. This comes in six (6) variants, as there are three (3) legacy sensor support options (319.5 MHz, 345 MHz, 433 MHz), and each one is available in AT&T LTE or Verizon LTE. The most popular model is the 319.5 MHZ Qolsys IQ Panel 2 Plus, simply because it is the most affordable, but they are all fantastic.

If B is most important for you, and you want to keep your monitoring costs as low as possible, then you will generally want to look at the Honeywell Alarm Panels. This is because Honeywell Panels can be set up for alarm monitoring service without needing use a cellular communicator. Although cellular communication allows for the optimal reliability, it also increases the cost of alarm monitoring due to the cellular service charges. If you have a strong WIFI internet connection in your home, then you can rely on an IP-only setup for alarm monitoring. An excellent panel for this type of setup is the Honeywell Lyric Controller.

The Honeywell Lyric Alarm System is professional-grade security system that is supported by alarm companies across the industry. The panel provides effective and reliable monitoring service to keep your home or business monitored and protected at all times. It is also no slouch when it comes to smart home functionality, as you will have no trouble setting up a complete automation network with the panel if desired. But the money saving aspect lies in the fact this panel is able to connect with monitoring servers without needing a registered cellular communicator. This can save you hundreds in annual monitoring expenses by strictly relying on IP connectivity. All you need to do is connect the Lyric to your WIFI network and have the panel activated by your alarm monitoring company. For more information on why the Lyric is a great option for low-cost alarm monitoring service, please check out this prior blog.

Lastly, those choosing C, where adding property value is the main consideration, you might want to look into a hardwired security system. This is especially true if you are building new construction and have the capacity to run wires throughout the new or unfinished building. An integrated, hardwired security system will add value to any property, and it gives the home or business a nice additional feature. But it should be noted that hardwired systems are more difficult to install. While we have seen some DIY users install their own hardwired systems, the task is usually completed by a professional due to the sheer amount of wiring involved. However, we are happy to work with a third-party installer in helping you install a wired system.

Most new installations today utilize wireless security systems. But if you decide that a wired system is for you, then there are plenty of options to choose from. Hardwired Honeywell Panels are great if you looking to minimize monitoring costs by using IP-only connectivity. We are particularly fond of the Honeywell VISTA-21iPLTE, as it already has a built-in IP communicator for supporting a wired ethernet connection. A cellular communicator can also be added if desired. Overall, the Honeywell VISTA-21iPLTE will provide more than enough functionality for any home or small to medium sized business. There are also commercial-grade panels like the Honeywell VISTA-128BPT, the Honeywell VISTA-250BPT, and the DSC PowerSeries NEO HS128NK, but those are more suited for large businesses and industrial complexes. Just remember that you will need to add extra accessories for all wired systems, such as alarm wiring, a siren, and keypads.

Start by considering what is most important to you if you are looking for a new alarm system. Once you have committed to a panel, you can start building around it to establish security and automation capabilities. This will include choosing compatible sensors and other accessories. You can also start checking out various monitoring plans to determine which one is right for you. If you ever want to talk to us, we are best reached by emailing support@alrmgrid.com. Our support team answers email from 9am to 8pm ET M-F. We look forward to hearing from you!

We have learned that Alarm.com is implementing some new features designed to protect end users against malicious attempts to access accounts. Although these new security features are nothing revolutionary or game-changing, they should still prove helpful in keeping customers safe.

The first new feature being implemented by Alarm.com is a password strength indicator that appears when making a new customer account or when changing the password for an existing customer account. An end user can use the indicator to determine whether or not their desired password is strong enough.

Seeing a password that is considered "weak" can prompt an end user to choose a more secure password that will better protect their account. Using a random password generator to come up with a strong password is recommended. It is also recommended that you do not use the same password for Alarm.com as you do for another website. We expect this feature to be made available in the coming days.

Additionally, Alarm.com has also announced that two-factor authentication is now supported when enabling the ability to live-stream Alarm.com Security Cameras to a Qolsys IQ Panel 2 System. Previously, enabling two-factor authentication for the associated Alarm.com account would also result in the end user losing access to the camera live-streaming feature. More information on Alarm.com Camera Streaming for the IQ Panel 2 and IQ Panel 2 Plus can be found in this prior blog post. To enable two-factor authentication from the Alarm.com Customer Website, login to your account using the web browser, then choose Settings, followed by Login Information.

We're glad to see that Alarm.com is doing their part to protect end users. If you are interested in learning more about Alarm.com or Alarm Grid monitoring service, please email us at support@alarmgrid.com. We check our support email from 9am to 8pm ET M-F. We look forward to hearing from you!

Looking for an easy way to improve upon your security system? Adding security cameras and integrating them with your existing setup will really let you unlock your system's full potential. You can have your cameras activate and begin recording as soon as activity occurs on your system.

The main thing you should consider when choosing cameras for an existing system is to think about which alarm panel you have. Your alarm panel, by extension, determines which interactive service platform you use. Most Alarm Grid monitored customers use either Total Connect 2.0 or Alarm.com. If you have a Honeywell Security System, then you most likely use Total Connect 2.0. If you have Alarm Grid monitoring service using a panel from a different manufacturer, such as Qolsys, 2GIG, or DSC, then you most likely use Alarm.com.

Both Total Connect 2.0 and Alarm.com have their own selection of cameras to choose from. Total Connect 2.0 keeps things simple with just three (3) cameras to choose from as of April 2020. These cameras are the Honeywell IPCAM-WIC1, the Honeywell IPCAM-WIC2, and the Honeywell IPCAM-WOC1. Alarm.com seems to release updated models more frequently, as they continue to update their camera lineup. At this time some of our favorite Alarm.com Camera Models include the Alarm.com ADC-V522IR, the Alarm.com ADC-V622-WELL, and the Alarm.com ADC-V723.

Once you know which camera lineup to choose from, there are many factors for you to consider when deciding which camera to buy. Some of these factors include whether the camera is for indoor or outdoor use, the recording quality of the camera, the camera's viewing angle, and how much money you would like to spend. Since Honeywell only has three cameras currently on the market, it's usually pretty cut and dry which one is best for your needs. With Alarm.com, there are more options to consider.

Whether you are using TC2 or ADC, you can view the live feed for your camera remotely from anywhere in the world using an app on your phone. You can also set a camera to begin recording, whenever activity occurs on your system. For example, if someone faults an Entry/Exit Zone and triggers an Entry Delay countdown, then you can have your camera record all the action. Usually, it will just the routine activity of an authorized individual arming the system, but you will be ready if anyone tries to make an unauthorized entry into your home or business. And you can set your cameras for all sorts of triggers, included faulted sensors, system alarms, at certain times of day, and more.

Remember that you will need a monitoring plan that includes video surveillance to use security cameras. If you already have a monitored system with Alarm Grid, then the easiest option is to upgrade to a Platinum Level Plan (Self or Full). To learn more, or if you have any questions about security cameras or our monitoring services, please email us at support@alarmgrid.com. We check our support emails from Monday thru Friday, 9am to 8pm ET. We look forward to hearing from you!

We have learned that Qolsys IQ Panel 2 Firmware Version 2.5.2 is now available. Anyone with a Qolsys IQ Panel 2 or IQ Panel 2 Plus can download this update. This is a universal update that will improve system performance and connectivity with Alarm.com. Apply it as soon as possible.

There isn't too much exciting to talk about with this update, but it is still very important. The only definitive noticeable change is that it fixes an error involving low-battery alerts while using a Qolsys IQ Hardwire 16 Wired to Wireless Converter. Other than that, the update mostly serves to improve the communication between the panel and Alarm.com.

You can read the entire Technical Service Bulletin TSB# 200413 here.

To apply this update, make sure that your panel is running at least Firmware Version 2.0.1, and have your system connected with a local WIFI network. The system should be connected with its transformer, and its backup battery should be charged. Please also note that if you are updating from Firmware Version 2.5.0 or 2.5.1, you must change the Log Level to "Verbose". This is done by clicking the small grey bar at the top of the system screen and choosing Settings > Advanced Settings > Installer Code (default 1111) > Installation > System Logs.

Once you are ready, from the primary panel, click the small grey bar at the top of the screen. Choose Settings > Advanced Settings > provide the Installer Code (default 1111) > Upgrade Software > Patch Tag > enter iqpanel2.5.2 > OK > Upgrade using network. The upgrade process should then begin. It normally takes less than 30 minutes. Remember that you must enter the Patch Tag exactly, or else the process will fail.

If you have any questions about this update, please email support@alarmgrid.com. We offer free technical support for monitored customers. Our support hours run from 9am to 8pm ET M-F. We look forward to hearing from you!

Note: This new Qolsys update should not be confused with Total Connect 2.0 Update Version 2.5.2, which was released in October of 2018.

Back in May of 2018, we posted about Alarm.com discontinuing support for some older Z-Wave thermostat models. This meant that it was no longer possible to add these thermostats to an Alarm.com account. Only existing units that already been added were grandfathered in. But there's an update.

Before, you would lose access to these thermostats through Alarm.com if you ever had to have your Alarm.com account recreated for whatever reason. The most common reason for this is because you were switching to a new alarm dealer. Upon rebuilding the Alarm.com account, the Z-Wave thermostat integration was lost, and you would no longer be able to use the older unit with the platform. Many users were required to purchase new thermostat models as a result.

The following Z-Wave thermostats were affected by this issue:

• 2GIG CT-100
• 2GIG CT-30
• GE TSTAT-300

Alarm.com has now provided an update so that you will be able to pair any of the aforementioned Z-Wave thermostats to an Alarm.com account. In other words, you can now use any of the models listed above with your Alarm.com Z-Wave Network. However, we generally recommend upgrading to a newer model, as the units listed above are quite old and may not offer all of the features that you would expect out of a newer thermostat. Newer thermostats also have cleaner, more user-friendly interfaces that make them easier to use. But if you have one of the aforementioned models, then you will now be able to use it in your home.

If you have any questions, or if you would like to learn more about the monitoring services offered by Alarm Grid, please email us at support@alarmgrid.com. We operate support hours from 9am to 8pm ET M-F. We look forward to hearing from you!

Nortek and 2GIG made waves last year with their release of the 2GIG GC3e System. This panel is known for its exceptional build quality and its robust and powerful features. It is a great option to consider if you are new to alarm monitoring. Here are five (5) things we love about the GC3e.

1) Many Sensor Options

When you get a 2GIG GC3e System, you will have the choice of many sensor lineups. Arguably the most powerful are the encrypted 2GIG eSeries Sensors. These are the only encrypted sensors available for the system, and they offer an impressive wireless range of 350 nominal feet. Other wireless sensor options include the 2GIG 345 MHz Sensors and the Honeywell 5800 Series Sensors. And if you have hardwired sensors, you can bring them over using a Honeywell 5800C2W or a 2GIG TAKE-345.

2) Partitioning Support

Referred to as "Smart Areas", the 2GIG GC3e provides support for up to four (4) individually controlled partitions. If you aren't familiar with partitioning for alarm systems, it basically means splitting the system up into different sections that can each be armed and disarmed individually. Each Smart Area Partition can be assigned its own selection of zones its own set of user codes. This is perfect for businesses, multi-family homes, guest homes, rental properties and more.

3) Z-Wave Plus

The 2GIG GC3e features a built-in Z-Wave Plus controller for using smart home automation devices. You can add a variety of devices, including lights, locks, thermostats, and more to create a truly customized smart home that meets your needs. These connected devices can be controlled directly from the panel, and it is even possible to establish smart scenes to have multiple home automation devices activate automatically based on a set schedule or with certain system events.

4) Alarm.com

If you want to truly unlock the potential of your GC3e system, you will want to get it set up with an alarm monitoring plan that includes access to Alarm.com. This is an interactive service platform that you can use to control your GC3e from anywhere using a web browser or a mobile app on your phone. Once you have accessed Alarm.com, you can arm and disarm the system, control Z-Wave home automation devices, view the live feed for Alarm.com Security Cameras, and more.

5) Great Build Quality

While this is hard to measure, we are honest when we say that the 2GIG GC3e arguably has the best build quality out of any alarm panel we have ever seen. The panel is extremely tough and very well-made. It doesn't feel flimsy like some other security panels, but it is still sleek and compact enough that you will be proud to display it on your wall. If mounting an alarm panel isn't your style, then the 2GIG CP-DESK can be added to rest the system on a sturdy table or desk.

Get a 2GIG GC3e System from Alarm Grid!

If you have decided that the 2GIG GC3e System is for you, then we would love to help you get started! You can email us at support@alarmgrid.com if you have any questions about the GC3e or our monitoring services in general. Our technical support specialists are available from 9am to 8pm ET M-F to provide you with the help you need. We look forward to hearing from you!