Alarm.com Posts

As you may recall, Qolsys recently released Firmware Version 2.5.0 for the IQ Panel 2 and IQ Panel 2 Plus. One thing we forgot to explain in greater detail is the new ability for IQ Panel 2 users to receive temperature sensor alerts from Alarm.com. Alerts can be sent via email and/or text.

We posted awhile back about the inability for Alarm.com users to receive alerts regarding temperature sensor activity. This issue has now been addressed with Qolsys IQ Panel 2 Plus Firmware Version 2.5.0. While this doesn't fix the issue for other security systems, it does provide an effective solution for anyone using temperature sensors with the Qolsys IQ Panel 2 or IQ Panel 2 Plus. Being able to receive remote alerts from Alarm.com regarding temperature sensor activity can be very important in case of a broken HVAC system causing an overly hot or cool home.

The solution comes from the new Sensor Group - 25 Non-Reporting. This Sensor Group is available for use with environmental sensors, including any temperature, flood and freeze sensors. When a zone uses this Sensor Group, activating the associated sensor, will result in an alert being sent to Alarm.com, but not a central monitoring station. Alarm.com can then automatically forward the alert to the end user through text and/or email, depending on their notification settings.

If you are looking for a temperature sensor for a Qolsys IQ Panel 2 Plus, we generally recommend the DSC PG9905 Temperature Sensor. As a PowerG Sensor, the PG9905 will work with all versions of the IQ Panel 2 Plus. There are also various legacy RF temperature sensors available if you cannot go the PowerG route for whatever reason. If you have an original IQ Panel 2 System, then you will want to consider 319.5 MHz temperature sensors, such as the Qolsys IQ Temp.

In addition to Sensor Group - 25 Non-Reporting, Qolsys has also added another new Sensor Group - 53 with Sensor Type - High Temperature. This programming option can also be used with environmental temperature sensors like the ones listed above. It will allow the user to report to both Alarm.com and Central Station, for high priority environmental sensors where the user doesn't want to take a chance on missing a notification.

Remember that you will need an alarm monitoring plan with Alarm.com service to start using the Alarm.com platform. Examples of compatible monitoring plans include the Gold and Platinum Level Plans from Alarm Grid (Self or Full). We offer free technical support for all Alarm Grid monitored customers, and we are happy to help you set up a compatible temperature sensor for your IQ Panel 2 or IQ Panel 2 Plus if you are experiencing difficulties. Just email us at support@alarmgrid.com. Our support hours run from 9am to 8pm ET M-F, so keep that in mind when emailing our support team. We look forward to hearing from you!

The alarm industry is continuing to deal with the ongoing Coronavirus. We have received recent news that many Alarm.com products, including most Alarm.com Security Cameras, are on back order and are unable to be ordered at this time. We apologize for any inconvenience this may cause.

Please note that this has absolutely no effect on the Alarm.com Servers or alarm monitoring service in general. If you are an Alarm Grid customer, you have absolutely zero fear about this world health epidemic affecting your service or causing any disruptions. Our central station partner, Criticom Monitoring Services, is based entirely out of the United States, so Coronavirus will have little, if any, impact.

Just please understand that many of our manufacturers are experiencing severe hardships at this time. It's possible that more products may be back ordered in the near future as well. Again, we apologize for the inconvenience, and we expect manufacturing to return to normal once the disease passes over.

At this time, it appears that Qolsys and Alarm.com are the manufacturers being most affected by the pandemic. In the event that you order an unavailable product, we will let you know ASAP and recommend an alternative to the best of our ability. In many cases, there is a good alternative that will meet your needs.

If you have any questions about product availability or the monitoring services we offer, please contact us at support@alarmgrid.com. Our support team operates from 9am to 8pm ET M-F. We are happy to address any concerns you might have and suggest alternative products if necessary.

There is a fantastic new stream video recorder option for business owners using Alarm.com Security Cameras in the Alarm.com ADC-CSVR126 Commercial Stream Video Recorder. The device is capable of storing up to 16 TB of video footage, and it allows for both local and remote viewing.

Alarm Grid has previously offered the Alarm.com ADC-SVR122 Stream Video Recorder, which was more suitable for residential use. However, the new Alarm.com ADC-CSVR126 is built for commercial use. It can store up to 16 TB of recorded clips. which is perfect for large businesses using multiple cameras. Up to (16) Alarm.com Cameras can be paired with a single ADC-CSV126 unit, giving you the flexibility you need to achieve a complete and robust video surveillance setup.

Remember that using a Stream Video Recorder device is the only way to achieve a continuous 24-hour recording schedule with Alarm.com Security Cameras. You can also set recording based on a customized schedule if you don't need continuous recording. Stored clips can be viewed locally using a monitor (HDMI and VGA outputs) or remotely using the Alarm.com website or mobile app.

A hardwired ethernet connection is needed to connect the unit with the Alarm.com Servers. An ethernet cable comes included for this purpose. For local viewing, the device offers 4K playback when using HDMI connectivity, and Full HD playback when using VGA connectivity. Local display options include live view, video playback, and clip export. Playback speed options include 1x, 4x, and 8x. A USB mouse (included) must be connected for local operation and control.

Alarm Grid offers two (2) version of the Alarm.com ADC-CSVR126. One comes with a single 2 TB hard drive installed, with the other hard drive slot being empty. This provides a total of 2 TB of storage. The other version comes with dual 6 TB hard drives installed, for a total of 12 TB of storage. If you want to achieve the maximum storage limit of 16 TB, we recommend purchasing the 2 TB model, removing the installed 2 TB hard drive, and installing an 8 TB in each port. The two (2) hard drives together (8 TB each) will provide a total of 16 TB of clip storage space.

In order to use the Alarm.com ADC-CSVR126 and Alarm.com Security Cameras, you will need access to the Alarm.com platform for video surveillance. If you have a security system that you want to use for monitoring, you might consider an Alarm Grid Platinum Level Plan (Self or Full). If you don't have a security system and you are strictly looking for video surveillance, then we recommend the Alarm Grid Video-Only Plan. Remember that you will need to register the ADC-CSVR126 and your Alarm.com Cameras with your Alarm.com account in order for them to work.

If you have any questions about the Alarm.com ADC-CSVR126 or any of our other products or services, please reach out to us by emailing support@alarmgrid.com. Our team is happy to help you find the products and services to meet your unique needs. We operate support hours from 9am to 8pm ET M-F. We look forward to hearing from you!

If you're setting up a new security system for use with Alarm.com, then you might be wondering which door and window sensors to use. The answer really comes down to which system you are using and how you intend on using your sensors. Plenty of contact sensor options are usually available!

Alarm sensors do not communicate directly with Alarm.com. Instead, sensors communicate with alarm panels. From there, the panel will use an alarm monitoring communicator to send signals to Alarm.com. This communicator must be activated and registered for Alarm.com service. Per Alarm.com requirements, cellular connectivity is required. This means that your system must use a cellular communicator or a dual-path communicator that is built for use with Alarm.com.

As far as choosing specific sensors, it comes down to determining whether or not they will work with the system you are intending to use with Alarm.com. Today, we're going to break down some of the most popular Alarm.com Security Systems and help you determine the best sensors to use. Remember that our security system kits already come with some compatible sensors to get started. It may only be that you just need to add a few more door and window sensors, or you might not need to add any extra ones at all!

We will give you three (3) scenarios for each system. These are:

1. Surface-Mounted Door/Window Sensors
2. Recessed Door/Window Sensors
3. Outdoor Door/Window Sensors

In most situations, surface-mounted sensors are what you want to go with. These are the standard regular sensors that you would use with virtually any door or window. They are super easy to install, and they are some of the most basic security devices you will encounter.

If appearance is important to you, and you want the sensor to remain hidden while the door or window is closed, then you may consider getting recessed sensors instead. Just remember that recessed sensors will require you rolling up your sleeves and drilling holes into your door/window and its frame. In addition to the added work, this may also have warranty ramifications with regard to the door or window.

And of course, if you plan on using the door/window sensor in an outdoor environment, then you will want to make sure the sensor is approved for outdoor use. Trying to use an indoor-only sensor in an outdoor environment will likely result in damage to the device due to exposure to rain, dust, etc. This also typically applies if you plan on using the sensor in an area that is not insulated, such as a shed, a gate or a barn.

Note: If you are totally new to door and window sensors and want to know more about how they operate, please check out this FAQ.

Qolsys IQ Panel 2 Plus (PowerG)

Arguably the most popular system to use with Alarm.com right now in 2020 is the Qolsys IQ Panel 2 Plus. There are three (3) versions of the system, with each one supporting a different legacy sensor frequency (319.5 MHz, 345 MHz, 433 MHz). We will discuss the legacy sensor options in a minute. But one of the biggest reasons to purchase an IQ Panel 2 Plus is to use PowerG Sensors. All three versions of the Qolsys IQ Panel 2 Plus support the PowerG Sensors. These sensors can communicate with the IQ Panel 2 Plus System from up to 2,000 feet away in open air, and they utilize 128-bit AES encryption and frequency hopping spread spectrum (FHSS) for enhanced wireless security. For anyone with an IQ Panel 2 Plus, these are the sensors we would point to first.

• Surface-Mounted Sensor: DSC PG9303
• Recessed Sensor: DSC PG9307
• Outdoor Sensor: DSC PG9312

2GIG GC3e & 2GIG GC2e (eSeries)

Right now, we view the 2GIG GC3e and the 2GIG GC2e as the best alternatives for users who want to get started with Alarm.com, but don't want to use a Qolsys IQ Panel 2 Plus. The most popular sensors to use with these systems are the encrypted 2GIG eSeries Sensors. They are built for the GC3e and GC2e Systems, and they utilize encryption for protection against wireless hacking or takeover attempts. Remember that these systems are both backwards compatible with 345 MHz sensors (more on those later). But if you're running a GC3e or a GC2e, then we're going to recommend the eSeries products.

• Surface-Mounted Sensor: 2GIG DW10e
• Recessed Sensor: 2GIG DW20e
• Outdoor Sensor: 2GIG DW30e

Original Qolsys IQ Panel 2, IQ Panel, Interlogix Simon Systems (Legacy 319.5 MHz)

Things become a little tricky when we get into the legacy sensor frequencies. There is usually a lot of inter-compatibility across manufacturers, so often the choice comes down to preference. We will list our favorites based on value and functionality. But understand that you have a lot of options available when it comes to 319.5 MHz sensors. This frequency is used with the original Qolsys IQ Panel 2, the original Qolsys IQ Panel, and all of the legacy Interlogix Simon Series Panels. Keep in mind that you can also use these sensors with the 319.5 MHz version of the IQ Panel 2 Plus as an alternative to PowerG. The 319.5 MHz frequency is also typically used with any wired Interlogix NetworX Panel that has a wireless receiver added.

• Surface-Mounted Sensor: VERSA-GE
• Recessed Sensor: Qolsys IQ Recessed Door-S
• Outdoor Sensor: ELK 319DG

2GIG GC3 & 2GIG GC2 (Legacy 345 MHz)

If you are working with a 2GIG GC3 or a 2GIG Go!Control GC2, then you will be enrolling legacy 345 MHz sensors with your system. This frequency was popularized by the Honeywell 5800 Sensors, and later the 2GIG 345 MHz Sensors. The GC2 and GC3 support both of these lineups, so you really have a lot of options to choose from. We're just going to list our particular favorites. Remember that you can also use these sensors with a 345 MHz IQ Panel 2 Plus as an alternative to PowerG.

• Surface-Mounted Sensor: VERSA-2GIG
• Recessed Sensor: 2GIG GW20R
• Outdoor Sensor: 2GIG DW30-345

DSC Impassa & DSC PowerSeries (Legacy 433 MHz)

DSC popularized their own wireless frequency of 433 MHz. If you have a DSC Impassa, then these will be the sensors you are using. The 433 MHz sensors can also be used with a DSC PowerSeries Panel that has a wireless receiver added. Although we do not sell the original DSC PowerSeries Systems, we do offer the DSC RF5132-433 Wireless Receiver that will allow support for these sensors. And of course, you can also use these 433 MHz sensors with the 433 MHz version of the IQ Panel 2 Plus as an alternative to PowerG. Unfortunately, we don't have a good recommendation for a 433 MHz outdoor door and window sensor. so we'll just list the other two types instead.

• Surface-Mounted Sensor: VERSA-DSC
  
• Recessed Sensor: DSC EV-DW4917
  

Honeywell VISTA, DSC PowerSeries, DSC PowerSeries NEO, Interlogix/GE NetworX (Wired Sensors)

Many hardwired security systems can connect with Alarm.com using what is known as an Alarm.com System Enhancement Module (SEM). And since hardwired panels often use wired sensors, this makes hardwired door and window contacts technically compatible with Alarm.com as well! Honeywell VISTA Systems, DSC PowerSeries Systems, DSC PowerSeries NEO Systems, and Interlogix/GE NetworX Systems all have compatible SEM communicators available.

The great thing about hardwired contacts is that they are pretty much universal across all wired systems, provided that the system is not using polling loop sensors. We'll focus on standard non-polling loop sensors here, but these are all good options for most hardwired alarm panels. Also keep in mind that there are MANY options when it comes to wired contacts. Don't feel like you are restricted to the ones we happened to pick!

• Surface-Mounted Sensor: Honeywell PAL-T
  
• Recessed Sensor: Honeywell 951WG
• Outdoor Sensor: Honeywell 958

Get Started with Alarm Grid & Alarm.com

If you are interested in signing-up for Alarm.com service through Alarm Grid, make sure to check out our monitoring page. We support Alarm.com with our Gold and Platinum Level Plans (Self & Full) and our Cell-Only Plan. If you have any questions about our products or monitoring services, be sure to shoot us an email at support@alarmgrid.com. We operate support hours from 9am to 8pm ET M-F. We look forward to hearing from you!

For a security system owner, remembering to properly arm the system before leaving can be a tough task. It's one of those little things that's easy forget. You forget to grab your your car keys. You leave a door unlocked. You accidentally leave the lights on overnight. These things happen.

Another concern we often hear from customers is whether or not they really need to arm their systems if they are just stepping outside for a minute. Maybe they're just taking their dog around the block, or visiting a neighbor across the street, or walking over to a nearby convenience store. They will only be gone for a minute or two. Is it okay to leave the system disarmed in these situations?

Obviously, if you leave your system disarmed while you are away and an intruder decides to make a quick break-in, there is little that can be done. Security cameras can capture the event happening, but they aren't going to trigger an emergency response if your system is disarmed. If your system isn't ready to trigger an alarm, and you aren't around to stop an intruder, then there is very little that can be done.

With that in mind, we at Alarm Grid recommend that you always arm your system before heading out, even if it's only going to be for a brief moment. You invest into your security system for a reason. Don't let it go to waste. Protect your belongings and your property. Take the extra second or two and arm your system.

Of course, that is just our advice to you as a monitoring company. We totally understand that some users are going that have that "ah, I'll only be gone a second" mentality. And that's up to you. As an end user, you are in complete control, and if you are comfortable leaving your system disarmed when stepping out for a brief moment, then that is up to you. Just understand that we are not liable if you forget or decide not to arm your home alarm system.

One thing you might do is consider your own personal situation. Maybe it's okay to leave your system disarmed if you're just over at the neighbors, and you can visibly see your house? Maybe you can bring your Android or iOS Phone with you and arm using Total Connect 2.0 or Alarm.com if it turns out you're going to be away longer than you thought? Maybe your can add a key fob to your system to make it easier to quickly arm when walking out the door, instead of needing to enter a code or pull up a mobile app.

Ultimately, how you use your system is up to you. We recommend always arming, even if you're only going to be gone for a little bit. It's not worth the risk to your property, and securely arming/disarming your system can be such a quick and easy task if you add the right equipment. Nearly every alarm panel can be set up with some type of one-touch arming and disarming function to make the process as simple as possible.

We also understand that some users might have the intention of always arming, but they simply forget to do so. We have some tips for these users as well. You might have a secondary keypad right by the door that you will always see when walking out. That way, you will always remember to arm your system. If you don't want to add a new keypad, you could just put a sticky note on the door to remind you. And if your system is monitored, then you can set up geofencing arming reminders through an interactive service like Total Connect 2.0 or Alarm.com. There are many options available.

Remember that many wireless security systems today also often serve as automation controllers. This way, you can use an app on your phone to control the various devices around your home from anywhere. If you forget to turn off your lights, leave your thermostat running, or leave your door unlocked, then you can control the affected device while you are away. This is great for anyone who might be a little absentminded from time to time! Plus, it's good to know that you can always lock/unlock your door or turn your lights ON or OFF if needed. You just need the proper equipment.

Our job is to provide you with reliable monitoring service and the equipment you need to stay protected and secure. You just need to make sure you arm your system when leaving your home. If you need any more tips for remembering to arm your system, or if you want to learn more about any of our products or services that may make it easier for your to use your system, just reach out to us by emailing support@alarmgrid.com. We operate support hours from 9am to 8pm ET M-F, and we are happy to help you out. We look forward to hearing from you!

Firmware Version 2.5.0 for the Qolsys IQ Panel 2 Plus is now officially available and can be downloaded to any original IQ Panel 2 or IQ Panel 2 Plus. The update provides some new and exciting capabilities for the system. It is advised that anyone with a compatible IQ2 System updates ASAP.

Before we talk about the new features that come with Software Version 2.5.0, let's first discuss how to update the software on the panel. The IQ Panel 2 or IQ Panel 2 Plus System must be already running at least Firmware Version 2.0.1. The panel must be connected to a local WIFI network. Its transformer should be plugged in, and its backup battery should be charged. Once those conditions are met, you can begin the upgrading process.

Start from the main screen of the system. Click the small grey bar at the top of the screen. Select Settings > Advanced Settings > enter the Installer Code (default is 1111) > Upgrade Software > Patch Tag > enter iqpanel2.5.0 > OK > Upgrade Using Network. If done correctly, the upgrading process should begin. The process will take around (15) minutes. Please note that you must enter iqpanel2.5.0 exactly as the Patch Tag. If you enter the Patch Tag differently, then the process will not work correctly. If you do not have access to a WIFI connection, the firmware update files can be downloaded from our site.

As for the 2.5.0 Firmware itself, the following new features and changes have been made:

• New Sensor Group 25 - Non Reporting. Used with Environmental Sensors (Flood, Freeze, Temperature). Will not report to central station, but will report to Alarm.com Fixes previous issue of temperature sensors being unable to send notifications to users through Alarm.com.
• New Sensor Group 53 - Temperature Reporting. Used with Temperature Sensors for reporting to a central station.
• Added support for sump pump integration through Alarm.com if Water Management Add-On Package is applied to the account.
• Can now delete failed Z-Wave nodes from Alarm.com.
• Added software and settings that support European CE & EN Grade 2 Certification.
• New Languages: Dutch, Italian, Icelandic, Norwegian, Swedish.
• Sensor name length limit increased from 24 characters to 56 characters.
• Can now set Photo Frame Start Time to begin after One (1) Minute of inactivity.
• Panel overheat notification can now be sent to Alarm.com.
• New quick names for motion detection sensors available.
• Disabling the Panel Camera Setting now also disables Panel Camera from the Equipment List and from the Alarm.com back-end and mobile app.
• Master Code can now make language changes.
• Minor translation updates for Spanish and French (Canadian).
• Added access to Tutorial Help Videos on the last page of the Easy Install Wizard.
• Enhanced weather icon mapping between the system and Alarm.com.
• Corrected constant chime issue for Qolsys IQ Remote Keypad.
• IQ Remote will now make severe weather alert annunciations (if enabled on main panel).
• Corrected issue where IQ Remote could become stuck in Network Reconnection.
• Improved communication reliability between system and IQ Remote.
• Photo frame images can now be sent from system to IQ Remote.
• New ability to record duress alarm videos using IQ Remote built-in camera.
• Can enable/disable Disarm Photos for IQ Remote.
• Live-stream cameras can now be full screen on IQ Remote.
• Alarm image upload to primary panel has been improved.
• Check-In & Check-Out Photos for Alarm.com Wellness can be sent to Alarm.com when Image-Plus Add-On Package is applied to the account.
• Wellness alarms will now "ring" at the panel during two-way voice calls.
• New wellness alarm voice annunciations.
• New automatic volume adjustment during wellness alarms.
• Wellness alarm notifications are now automatically cleared after (12) hours.
• Now supports end of line resistor (EOLR) detection when using the auxiliary input on DSC PG9303, DSC PG9312, and DSC PG9945 Sensors.
• Sensor Group 2 - Fixed Silent now available for PowerG Panic Buttons, including DSC PG9938 and DSC PG9949.
• PowerG Sensor Supervision and Legacy Sensor Supervision (319.5 MHz, 345 MHz, 433 MHz) can now be set separately. Options from 20 minutes to 24 hours available.
• PowerG Sensor Re-Syncing and Not-Networked Status are now dynamically displayed on main page as part of sensor status.
• New setting that allows sounders in PowerG Smoke Detectors to activate during any alarm type.
• PowerG Sensors are now displayed in Sensor Test in Easy Install Wizard.
• PowerG Image Sensors (DSC PG9934P & PG9944) can now be used for visual verification for fire and carbon monoxide (CO) alarms for the central station.
• DSC PG9902 Wireless Outdoor Curtain Motion Sensor now supported.
• New ability to report tamper condition for Visonic KP-140, KP-141, and KP-160.
• The PowerG Sensor Test now shows historical signal strength for PowerG Sensors.
• Strobe lights on PowerG Sirens (DSC PG9901 & DSC PG9911B) now flash according to siren type.
• PowerG Keypad DSC WS9LCDWF9 now supports Quick Exit feature.
• PowerG Keypad DSC WS9LCDWF9 buzzer now stops during a two-way voice session.
• New support for PowerG Repeater DSC PG9920 AC Loss notification.

If you have any questions about Firmware Version 2.5.0, or if you would like to learn more about our monitoring services, please email us at support@alarmgrid.com. We operate support hours from 9am to 8pm ET M-F. We look forward to hearing from you!

Qolsys IQ Panel 2 Plus owners will be glad to learn that there are some outstanding security cameras for the system. You can live-stream these cameras from the panel and access their live feeds from Alarm.com using the website or mobile app. Residential and commercial options are available!

All versions of the Qolsys IQ Panel 2 Plus support Alarm.com Security Cameras. In order to use these cameras with the IQ Panel 2 Plus, you will need a video monitoring plan that includes video surveillance service for use with Alarm.com. An example of a compatible video monitoring plan is the Alarm Grid Platinum Level Plan (Self or Full). You can learn about our Self-Platinum and Central Station Platinum monitoring plans on our monitoring page.

Once you have the proper system and monitoring plan, you can start exploring the camera options. All of the Alarm.com Cameras listed here support Alarm.com Video Analytics and live-streaming from the IQ Panel 2 Plus System. Whether you are looking to protect your home or monitor your business, there are some truly fantastic options available. We have seven (7) cameras to check out today, so let's get started!

Alarm.com ADC-V523

We're starting off this list with the Alarm.com ADC-V523. This is an excellent residential camera that you can mount on a wall or ceiling or rest on a desk or table. It is highly regarded for its 1080p picture quality. its use of High Dynamic Range (HDR), and its 117° field of view. The camera also utilizes IR night vision with a range of 15 feet. This means that it can reliably record an intrusion that may occur in the middle of the night. It supports connectivity across a 2.4 GHz or 5 GHz WIFI network, or it can use hardwired ethernet. This is truly the go-to Qolsys Camera if you are just looking for a simple, yet effective camera to use indoors.

Alarm.com ADC-V622-WELL

The Alarm.com ADC-V622-WELL was designed with the Alarm.com Wellness Platform in mind. But it's such an effective and useful camera, that it can really be used nicely in any residential location. This indoor camera can technically be mounted, but its design makes it quite appealing to just rest and leave on a desk. Features for the ADC-V622 include live video & audio streaming, 1080p recording, two-way voice functionality, power over ethernet (PoE), a built-in Bluetooth speaker, IR night vision (15 feet), a built-in call button, and an incredible 180° viewing angle. It makes a great addition to any Qolsys IQ Panel 2 Plus, and it will really blend-in nicely with your smart home.

Alarm.com ADC-V723

Residential Qolsys users looking for an outdoor camera can turn to the Alarm.com ADC-V723. This is a 1080p outdoor camera with an IP66 weather protection rating. It is very similar to the ADC-V523 we mentioned earlier. The difference is that this one is built to withstand the elements of an outdoor environment, including rain, wind, dust, heavy sunlight, and more. The camera retains the same 1080p recording capabilities and High Dynamic Range (HDR) of the ADC-V523. It also offers a further IR night range distance (~40 feet) to better capture activity that occurs in the middle of the night. Please note that you cannot use a wired ethernet connection with this IP camera. It must be set up with a 2.4 GHz or a 5 GHz WIFI connection.

Alarm.com ADC-VC726

The Alarm.com ADC-VC726 is where Alarm.com starts to bridge the gap between residential and commercial grade cameras. This is a mini bullet camera that measures 6.1" long and 2.76" wide. While you normally see these "bullet-style" cameras in commercial locations, this camera is so small that it can fit in very nicely outside a home. The camera was built for outdoor use with its IP67 protection rating, but it can certainly be used indoors as well. It offers 1080p recording, an 86° viewing angle, and an IR night vision range of ~95 feet. The camera must use a wired ethernet connection, and it supports PoE. It is extremely versatile and can really be used for almost any application.

Alarm.com ADC-VC736

Commercial Qolsys users typically consider the Alarm.com ADC-VC736 as the go-to outdoor camera option. This is the largest of the cameras listed here, and it really packs some power. It has 1080p recording capabilities, an IP67 weather protection rating, an IR night vision range of about 260 feet, and an 86° viewing angle. The camera measures in at 11.8" long and 4.1" tall, meaning that it's not exactly the most discreet camera out there. But if you need something large and powerful for monitoring the outside of your business, then the Alarm.com ADC-VC736 is a tremendous choice to use with your IQ Panel 2 Plus.

Alarm.com ADC-VC826

The Alarm.com ADC-VC826 Dome Camera is another model that blurs the line between residential and commercial. You normally associate dome cameras with commercial use, but the ADC-VC826 is small enough that you might not mind having it around your home. Its dimensions are just 4.4"D x 3.2"L, so you will have no problem fitting it in a tight space. And you can feel confident using this Qolsys-compatible camera outdoors with its IP67 protection rating. Other features include 1080p recording, a 108° viewing angle, an IR night vision range of ~95 feet, pan/tilt capabilities, and a vandal-resistant exterior. The camera must use a wired ethernet connection for network access, but it does support power over ethernet (PoE).

Alarm.com ADC-VC836

Business owners who want to take the turret camera route have the perfect option in the ADC-VC836. This is a camera that you can certainly trust to monitor your business and keep an eye out for any suspicious or unwanted activity. The camera is great for use with the Qolsys IQ Panel 2 Plus, as it offers 1080p recording, an IR night vision range of ~95 feet, a 0 to 75 degree tilt function, and power over ethernet (PoE). It is protected against environmental elements with its IP67 rating. You will also appreciate the camera's modest size at just 5"D x 3.8"L. And with its tamper resistant exterior, nobody is going to disable the ADC-VC836 and break into your business without you knowing about it!

Get Monitored!

Alarm Grid offers residential and commercial video monitoring services for the Qolsys IQ Panel 2 Plus through Alarm.com. Any of the seven (7) above cameras will work great with your new IQ Panel 2 Plus System. Just choose the best one for your needs. Or if you want extra coverage, feel free to add multiple cameras. Every Alarm.com Video Monitoring Plan includes support for four (4) cameras by default, and expansion packs for additional camera support are available upon request. We recommend checking out this FAQ for more information on what an Alarm.com Video Plan includes.

Wanting to get started? Send us an email at support@alarmgrid.com, or call us at (888) 818-7728. We operate support hours from 9am to 8pm ET M-F. We look forward to helping you monitor your Qolsys IQ Panel 2 Plus for your home or business!

It was another productive week for our video team last week, as eight (8) new videos were released on February 12th and 13th. Jorge appeared in the most videos, but fan-favorite Jarrett also showed up. I even appeared in a couple! Let's check out the newest Alarm Grid tutorial videos!

Checking The Simon XT Firmware Version Number

Jorge explains how you can check the Firmware Version Number of an Interlogix Simon XT Security System. The current highest firmware version for the Simon XT is Version 1.6. However, it is particularly important that the system is on at least Firmware Version 1.3. Firmware Version 1.3 is the minimum version needed to install a cellular communicator in the Simon XT Security System so that you can get it connected with Alarm.com for monitoring service.

Using Home Automation on a Qolsys IQ Panel 2 w/o Monitoring

Jorge shows how you can use a Qolsys IQ Panel 2 System for smart home automation functions even if the system is not actively monitored. However, getting the system monitored and connected with Alarm.com will open up the door for many more automation functions. By connecting the system with Alarm.com, you can set up smart scenes to have devices like lights, door locks, and smart thermostats activate automatically based on a set schedule or with certain system events.

Using Honeywell 5800 Sensors On a Qolsys IQ Panel 2

Our good man Jarrett explains how you can use Honeywell 5800 Series Sensors on the 345 MHz version of the Qolsys IQ panel 2 Plus. This version of the system can also support 2GIG 345 MHz Sensors and DSC PowerG Sensors. It is also important to note that you can only use uni-directional (one-way) 345 MHz sensors with the system. You cannot use any bi-directional Honeywell 5800 Sensors with the 345 MHz IQ Panel 2 Plus.

Response Types for a Honeywell Lyric Alarm System

I explain Response Types on a Honeywell Lyric Controller. Every sensor enrolled with the system is assigned a Response Type. This setting determines how the system responds when the sensor is faulted. Making sure you set the correct Response Type for each zone is important. If you set the incorrect Response Type for a zone, then the system won't respond the way you want it to when a sensor is faulted. Keep in mind that difference Response Types are available for different Device Types.

Changing the Volume of a Qolsys IQ Panel 2

Jorge shows you how to adjust the volume on the Qolsys IQ Panel 2 System. The IQ panel 2 has three (3) volume settings available. There are volume settings Voices, Beeps and Chimes, and Media. Each setting can be adjusted individually as needed. You will need to know the Master Code, the Installer Code, or the Dealer Code to make volume changes. Also keep in mind that setting any volume option to 0 will mute that selection.

Enrolling an IQ Fob with a Qolsys IQ Panel 2

Clean-shaven Jarrett shows you how to enroll a Qolsys IQ Fob with a Qolsys IQ Panel 2 System. The Qolsys IQ Fob is a key fob that operates at 319.5 MHz. It offers buttons for arming, disarming, automation, and an auxiliary panic. The actual functions of the buttons are determined based on the sensor group you assign to the key fob zone. The device has a range of about 100 feet, and it works with nearly any security system that supports 319.5 MHz wireless sensors.

Using a Qolsys IQ Panel 2 with Apple HomeKit

Jorge explains how it is not possible to use a Qolsys IQ Panel 2 Plus System with Apple HomeKit. You cannot have HomeKit devices respond automatically based on system events. But the system does offer integrations with Amazon Alexa and Google Home. Also, you can control the system using Siri Shortcuts through Alarm.com. If you need a system that offers full functionality with Apple HomeKit, then we recommend the Honeywell Lyric Controller. The Lyric offers a great HomeKit integration.

Are There Security Systems Better Than a Qolsys IQ Panel Alarm System?

I explain how there are many security systems that are superior to the original Qolsys IQ Panel. The original IQ Panel was the first system released by Qolsys. It has since been replaced by the Qolsys IQ Panel 2 Plus. The Qolsys IQ Panel 2 Plus supports more advanced features, improved automation functions, more reliable communication, and more robust sensor support. It also offers a slimmer design and a sleeker profile, making it more aesthetically pleasing.

The Alarm Grid Video Team has sure had an interesting past few weeks. It all came to head at the start of last week when they uploaded a backlog of seven (7) new videos. No new videos were uploaded after that, so we're rolling with those 7 for this recap. We hope you like the videos!

But where it gets unusual is the fact that four (4) of the new videos featured myself. I don't usually roll up my sleeves and appear in videos, as I don't have quite the star-power of Jorge or the young lad Jarrett. But I was happy to help out. The four videos I appeared in covered the DSC PG9944 Outdoor Image Sensor, which is a great product for anyone with a Qolsys IQ Panel 2 Plus System.

Don't worry - you will still get to enjoy one (1) new video from Jorge and two (2) new videos from that guy wearing the silly Batman jacket. But in all seriousness, we hope you enjoy the new videos and find them helpful in using your security system. Anyway, no more babbling, let's get on with the video recap for the week of February 3rd!

Tilt Sensor That Is Compatible with the Qolsys IQ Panel 2

Jarrett wears a Batman jacket as he explains which tilt sensors are compatible with the Qolsys IQ Panel 2 System. A tilt sensor is typically used for monitoring a garage door and letting the system know when it is opened or closed. The original Qolsys IQ Panel 2 System uses 319.5 MHz tilt sensors like the Qolsys IQ Tilt-S. If you have an IQ Panel 2 Plus, then you should choose a 319.5 MHz, 345 MHz, or 433 MHz wireless tilt sensor based on the version of the system you have. Unfortunately, there is not yet a PowerG Tilt Sensor.

Honeywell Lyric Alarm System vs Tuxedo Touch Keypad

A nice and polite young man named Jarrett covers the differences between the Honeywell Lyric Alarm System and the Honeywell Tuxedo Touch Touchscreen Keypad. These are two completely different devices with totally different functions. The Lyric is a standalone wireless alarm panel, while the Tuxedo is a keypad for a Honeywell VISTA System. You cannot use the Tuxedo Touch as a keypad for a Lyric System. If you are wanting a dedicated keypad for your Lyric System, then you should check out the Honeywell LKP500.

Communicators That Are Compatible With the Interlogix Simon XTi-5i

Jorge covers the alarm monitoring communicators that are used with the Interlogix Simon XTi-5i Security System. The Simon XTi-5i needs a cellular communicator to work with the Alarm.com platform. There are plenty of communicator options for the Interlogix Simon XTi-5i System. But the most notable ones are those from the Alarm.com XT-511 lineup. These include the Alarm.com XT-511-US-AT (AT&T LTE), the Alarm.com XT-511-US-VZ (Verizon LTE), the Alarm.com XT-511-CA-TL (Telus LTE), the Alarm.com XT-511-US-DP-AT (AT&T LTE & IP), and the Alarm.com XT-511-US-DP-VZ (Verizon LTE & IP)

Does the PG9944 Take Pictures or Videos?

I explain that the DSC PG9944 Outdoor Image Sensor takes pictures, not videos. An image sensor is basically a still-motion camera combined with a motion detection sensor. They are great alternatives to security cameras. When the PG9944 triggers an alarm on the system, it will begin capturing images. Ten (10) images are taken and sent to the panel. If you have an IQ Panel 2 Plus, you can view these 10 images as a stop-motion video. Additionally, the first of these images will be forwarded to Alarm.com for remote viewing. But the PG9944 has no way of capturing video.

Enrolling the DSC PG9944 w/ the Qolsys IQ Panel 2 Plus

I show you how to enroll the DSC PG9944 with the Qolsys IQ Panel 2 Plus. All versions of the Qolsys IQ Panel 2 Plus are capable of supporting PowerG Sensors like the PG9944. The sensor is enrolled by putting the IQ Panel 2 Plus into its enrollment mode and then activating the enrollment function on the sensor to learn it in. The enrollment button can be a little difficult to reach with batteries installed, so you will likely need to use a thin object like a screwdriver to press and hold the button.

Viewing the Images Captured By the PG9944 On the Qolsys IQ Panel 2 Plus

I show you how to view images taken by the PG9944 on the Qolsys IQ Panel 2 Plus. The IQ Panel 2 Plus has a Camera Menu where you can see images taken by the system and any enrolled PowerG Image Sensors. This menu is easily accessed by swiping right or left from the main system screen until you reach the appropriate section. The PG9944 takes ten (10) images when it causes a system alarm, and it sends these images to the IQ Panel 2 Plus for local viewing. The images are viewable as a stop-motion video.

Using the PG9944 Outdoors

I explain how the DSC PG9944 is suitable for use in an outdoor environment. The sensor is able to withstand various environmental conditions that are expected to occur outdoors, including rain, wind, dust, heavy sunlight, and extreme temperatures. However, the PG9944 should not be submerged in water at any time. If you are looking for a PowerG Image Sensor to use exclusively indoors, then you might consider the DSC PG9934P instead. The DSC PG9934P is not suitable for use outdoors, but it is smaller and less expensive than the PG9944.

Alarm.com was given the opportunity at the 2020 CMS President's Forum to present some of their upcoming features that will soon be made available. The discussion was led by Alarm.com Product Manager Jennie Lee. We are sure that Alarm.com users will love these features that are coming soon!

These upcoming features are designed to prevent Alarm.com users from needing to contact the central monitoring station and instead manage their own security systems more effectively. This is helpful to Criticom Monitoring Services (CMS) in improving response times, and it also provides a more engaging end user experience. Needless to say, we are very excited about what Alarm.com is bringing to the table!

First, Alarm.com is offering an in-app panic feature that makes it possible to trigger a panic alarm right from the Alarm.com Mobile App. This is great if you ever need to discreetly call for help in the event of an emergency. End users can also use the Alarm.com Mobile App to cancel an alarm or verify that an alarm is legitimate. These features must be enabled by your alarm monitoring company. Alarm Grid customers can contact us at support@alarmgrid.com to get started. But please remember that if you are ever experiencing a confirmed burglary or fire while you at the monitored premises to instead call 911 immediately.

Another upcoming feature that Jennie Lee mentioned is the ability for end users to view their central station event logs directly from the Alarm.com Mobile App. End users will be able to see prior alarm events, as well as any emergency dispatches that may have been ordered. By implementing this feature, Alarm.com is hoping to make things more convenient for end users and prevent them from having to contact the central station directly for simple tasks. This feature should also prove to be very useful for system testing purposes.

Jennie Lee also discussed the upcoming in-app test mode feature that will soon be made available for the Alarm.com Mobile App. End users will be able to access the Alarm.com Mobile App to put their systems on test mode when needed. When the system is in test mode using this service, alarm notifications will still be forwarded to the central station. However, any central station operators will know not to dispatch, and no false alarms will occur. An end user can set the time for their system to remain in test mode, and the system will automatically exit test mode once the set time has expired.

Alarm.com is also going to be putting out some useful tools for alarm technicians that should help to improve the customer experience. Technicians will be able to perform zone syncs on Alarm.com customer accounts. This is needed whenever changes are made to system zones and whenever sensors are added, edited, or removed. Another feature that will be made available to technicians is the ability to quickly and conveniently put a system into test mode on behalf of the end user. Technicians will also soon be able to initiate a Walk Test on an end user's behalf for testing specific sensors and zones. The technicians at Alarm Grid will surely appreciate these great new features!

Lastly, Criticom Monitoring Services President Tony Wilson mentioned that CMS will soon have the ability to see images directly from the DSC PG9934P and DSC PG9944 PowerG Image Sensors. These image sensors are widely used with security systems that support PowerG, including the Qolsys IQ Panel 2 Plus. Currently, images produced by these devices are visible from Alarm.com, but they aren't made available to Criticom. But that will soon change, as Alarm.com will be able to automatically forward the produced images to the central monitoring station. The PowerG Image Sensors are only able to capture images during alarm events, so as to maintain privacy for the end user. When the system goes into alarm, the image sensor will produce an image every half-second for five (5) seconds straight, for a total of ten (10) images. The first of these images will be sent immediately to Alarm.com and CMS, while the other nine (9) will be made available to the central station operator as a stop-motion video shortly thereafter.

Overall, our team is very impressed with what Alarm.com will soon be putting out. We think that these upcoming features will really help improve the lives of end users, and they will also make the jobs of our support technicians much easier. If you are interested in starting service with Alarm Grid for access to Alarm.com, you can check out our monitoring page for more information. Also remember that you can email us at support@alarmgrid.com to get started. We maintain support hours from 9am to 8pm ET M-F. We look forward to hearing from you!