Technology Posts

Alarm.com has won a 2020 New Product of the Year Award from Security Today for their Wellness Camera, also known as the Alarm.com ADC-V622-WELL. The Alarm.com Wellcam won the award in the Fire & Life-Safety category. We congratulate Alarm.com and their Wellcam for their continued success.

With social distancing guidelines still in effect due to the ongoing COVID-19 pandemic, the Alarm.com Wellcam has proven to be highly effective in helping many doctors, nurses, and other hospital staff communicate with patients, while still maintaining a safe distance. The product was actually first unveiled at ISC 2018 a couple of years ago, but it's good to see it really shine during an era of social distancing.

Alarm.com Vice President of Products Steve Chazin said of the award, "The need to stay connected with family and loved ones is greater now than ever before. Wellcam extends the power of modern security systems to help protect and connect people wherever they live. We're thrilled that Security Today deems Wellcam a New Product of the Year. This recognition underscores just how critical innovations like Wellcam are in helping all of us look after one another, regardless of whether we're feet or miles apart."

The Alarm.com Wellcam is loaded with excellent features that help it to thrive both as a wellness camera and as a security camera in general. The device offers 1080p recording capabilities, a 180° viewing angle, 6 MP zoom, and IR night vision of up to 15 feet. This helps ensure that the camera captures detailed video of any activity that occurs in the room. The camera also has a call-button on top that a patient or monitored individual can use to call for help, if needed. A built-in microphone and Bluetooth speaker allows the individual to engage in a two-way voice call with the monitoring party through Alarm.com. The speaker can also be used for entertainment purpose, including streaming music and podcasts.

Alarm.com originally designed the Wellcam for use with the Alarm.com Wellness Platform. But the capabilities of the device have really been put to the test with the ongoing pandemic. Needless to say, the Alarm.com Wellcam has passed with flying colors. Like all Alarm.com Cameras, the Wellcam is designed exclusively for use with the Alarm.com platform. You can get started using the camera by getting an Alarm Grid Platinum Plan or an Alarm Grid Video Monitoring Plan. More information about our monitoring plans can be found in this post.

If you have any questions about the Alarm.com Wellcam, or any other products or services relating to Alarm.com, please don't hesitate to reach out to us! The best way to contact us is to email support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

Stolen packages are a concern for many individuals. But you can take a stand and prevent thieves from taking your stuff. All you need is a doorbell camera, a Z-Wave door lock, and a monitored security system with Alarm Grid. We'll help you protect your packages from pesky porch pirates!

It doesn't take a genius to figure out how a package gets stolen. The delivery person rings the doorbell and finds that nobody is home. They leave the package out in the open. Then a no-good package thief comes along, swoops up the goods, and you're then left wondering whether or not the delivery got lost in the mail. Countless packages fall victim to this very setup every single day. And if you don't have any evidence, then it can be next to impossible to catch the guilty party.

But there's an easy method to prevent this from happening to you. First, swap out your regular doorbell with a smart video doorbell camera. We recommend using one of the SkyBell Video Doorbell devices for this job. You can choose between a Total Connect 2.0 model and an Alarm.com model depending on which service you use with your system. Remember, you do not need special video monitoring service to get started with a SkyBell Video Doorbell. Total Connect 2.0 will allow a user to pair up to five (5) SkyBell devices per Alarm.com account, while Alarm.com provides support for one (1) SkyBell without true video monitoring service.

Next, configure your SkyBell device to work with your interactive service platform of either Total Connect 2.0 or Alarm.com. You can get push notifications on your phone whenever someone rings your SkyBell device. With the push of a button, you can pull up a live feed of the person at your door and communicate with them using two-way audio. When you see that it's the delivery person, greet them with a pleasant "Hello", and explain that you aren't home at the moment. Then invite them to step inside to drop off the package.

But how will the delivery person get inside? And how will they avoid setting off your security system? Easy. With a Z-Wave door lock, you can unlock the door, and you can disarm your alarm system using either the TC2 or ADC app on your phone. You might even consider making a smart scene to have your door automatically unlock as soon as your system is disarmed. Alarm Grid offers a wide selection of door locks to choose from. We recommend Z-Wave door locks, as they are super easy to program, and they can interface with nearly every modern wireless security system.

Once everything is in order, instruct the delivery person to go inside and leave the package near the door. If you're feeling extra groovy, you might invite them to grab a bottle of water from the fridge. It's hot out there, and your delivery driver would really appreciate the kind gesture. We'll leave that up to you though. If you don't want them walking through your house, then leaving a small snack or a tip by the front door will also show that you care.

Once the driver is gone, re-lock your door and re-arm your system. And just like that, you know that your package is nice and safe, and the porch pirate's plan has been foiled. It may also be a good idea to track any packages you order and know when you can expect them. Also make sure to take a good look at the delivery person when you let them inside. While fraudulent delivery drivers are very uncommon, they're not unheard of. If you're in doubt, instruct the driver to leave the package behind your house or behind some bushes so that you can retrieve it later. This is better than leaving the package wide open in front of your front door.

Of course, this setup will require monitoring service for accessing Total Connect 2.0 or Alarm.com. If your system isn't monitored, or if you don't have a security system, then Alarm Grid has you covered! We offer a wide selection of DIY security systems, including the Honeywell Lyric, the Qolsys IQ Panel 2 Plus, the 2GIG GC3e, and much more. We also offer monitoring plans for all budgets. This type of setup won't require anything fancy, and it's nothing that will break the bank. In the long run, it's worth it for your peace of mind!

If you want to learn more about Alarm Grid monitoring service, or if you have questions about protecting your deliveries, send an email to support@alarmgrid.com. We'll be happy to answer any questions or concerns you might have. Remember that our hours for checking email are from 9am to 8pm ET M-F. We look forward to hearing from you!

The Z-Wave Alliance has announced the specifications for the Z-Wave Long Range protocol. Users will be able to take advantage of a greatly extended wireless range and utilize many more nodes on their smart home networks. We're excited about what is coming to the world of home automation!

Z-Wave Long Range (aka, Z-Wave LR), will provide up to roughly four (4) times the range of existing Z-Wave Plus technology. This equates to roughly 200 feet between signal hops! The protocol will also allow for networks of more than 2,000 nodes, whereas the current limit is 232 nodes. Battery life is also being improved, as a typical Z-Wave LR device will be able to run for up to ten (10) years on a single coin battery. And like prior generations of Z-Wave, the Z-Wave LR devices will be backwards compatible with older controllers and hubs.

Executive director of the Z-Wave Alliance Mitchell Klein said of Z-Wave LR, "The Z-Wave LR specification is the first of many technical developments to come from within the new Alliance standards development organizational structure... As smart home networks continue to grow, mature, and add more complex devices, there is a need for more robust technology to support them. With Z-Wave LR, we are building upon Z-Wave’s legacy of strong networks by supporting more devices in a home or building with increased node counts and greater range. It’s more important than ever that IoT devices live on strong, reliable networks, and we’re excited to support this with the latest Z-Wave specification.”

We have heard talk of a Z-Wave 700-Series for quite some time, and it looks like it is now coming to fruition. Of course, we shouldn't expect to see Z-Wave LR technology popping up overnight, but it does appear that it is coming sooner rather than later. It will be interesting to see which security systems are the first to take advantage of this exciting new technology.

If you have any questions about Z-Wave, or if you are interested in monitoring service that includes home automation functionality, please email us at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

If you're using a newer wireless security system, then you will definitely want to explore the encrypted sensor options that we offer! Encrypted sensors are virtually impossible to hack, and they can make your security system even more secure. There are many great options available.

As you know, a home security system or a business security system is an investment you make for the protection of yourself, your property, and those around you. A proper system should also give you peace of mind and make you feel safe. It doesn't do you any good if an intruder manages to defeat your system. But with encrypted sensors, that is extremely unlikely to ever happen.

If you aren't familiar with encryption, it refers to techniques for encoding data and signals so that only authorized individuals and/or equipment are able to access the information. When it comes to wireless alarm systems, encrypted sensors send protected signals that can only be accessed, received, and interpreted by the authorized panel.

When wireless systems first rose to prominence, they rarely, if ever, used encryption. This made many people wary of wireless security panels, and they felt more secure using wired ones. The lack of encryption wasn't seen as a fatal flaw, as an intruder would have to be extremely savvy and really know what they're doing to defeat even a non-encrypted sensor. To this day, many people feel totally comfortable and safe using non-encrypted equipment. Remember, most intruders don't have the knowledge to beat wireless sensors, even if they aren't using encryption.

But there are the rare, professional criminals who do take the time to extensively study security equipment, and they develop techniques for beating non-encrypted devices. This is very uncommon, but it's not unheard of. And if you aren't using encrypted sensors, then you are leaving yourself open to this small risk. Whether or not that means outfitting your system with all-new encrypted sensors, or even upgrading to a different system that is capable of supporting encrypted sensors is up to you. We just want to make you aware of your options.

Today, we're going to briefly look at some popular wireless systems and explore their encrypted sensor options, as well as their non-encrypted sensor lineups. This will help you learn more about your system, or one you are considering for purchase.

Honeywell Lyric Controller

The Lyric represents the first the first encrypted panel from Resideo, formerly known as Honeywell. The system has its very own lineup of encrypted sensors called the Honeywell SiX Series Sensors. The lineup is a bit limited, as its lacking options like an outdoor door and window sensor and a curtain motion sensor. But the good news is that these sensors are extremely secure with their military grade 128-bit AES encryption.

You can supplement your SiX Series Sensors on your Lyric System with devices from the Honeywell 5800 Series. These sensors are not encrypted, but the lineup offers more diverse selection than the SiX Series lineup. You could consider using encrypted sensors for the most vulnerable parts of your home or office, while using non-encrypted 5800 Series devices for areas where it isn't as important. The non-encrypted 2GIG 345 MHz Sensors are also compatible with the Lyric once the system is on Firmware Version MR3 or higher.

Qolsys IQ Panel 2 Plus

There are some outstanding encryption options available for the Qolsys IQ Panel 2 Plus, regardless of which version you have. Any IQ Panel 2 Plus System can readily support DSC PowerG Sensors. Not only do these sensors have an outstanding wireless range of up to 2,000 feet away from the IQ Panel 2 Plus, they also utilize military grade 128-bit AES encryption and Frequency Hopping Spread Spectrum (FHSS) technology.

And if you have the 319.5 MHz Version of the Qolsys IQ Panel 2 Plus, then you can also pair Qolsys S-Line Sensors, which use rolling code encryption. This rolling code encryption isn't quite as secure as the encryption used by PowerG Sensors, but it still does a good job of keeping your system protected. The S-Line Sensors will also utilize encryption when paired with the original Qolsys IQ Panel 2. The original IQ Panel 2 cannot use PowerG Sensors.

In terms of non-encrypted options, each IQ Panel 2 Plus can support one of three (3) non-encrypted radio frequency signals. The available options are 319.5 MHz, 345 MHz, and 433 MHz, and it is dependent upon which version of the IQ Panel 2 Plus you buy. Again, it is certainly possible to mix encrypted sensors with non-encrypted sensors on the same system. But with the diversity and selection of the PowerG lineup, you probably won't need to look outside too much.

2GIG GC3e

The big highlight when the 2GIG GC3e was introduced was its ability to support encrypted sensors. While it took a little while before its encrypted sensor lineup became available, we were very pleased with the result. The 2GIG eSeries Sensors use highly secure encryption to keep your system protected. It also seems that 2GIG is regularly expanding upon this lineup, as we have been seeing new eSeries Sensors hit the market it recent times. All of the 2GIG eSeries Sensors are compatible with the GC3e, as well as its little brother, the GC2e.

With the GC3e, you also get access to the Honeywell 5800 Sensors and the 2GIG 345 MHz lineup. Just like with the Lyric, there is a bit more of a diverse selection of non-encrypted sensors available for the 2GIG GC3e. You can definitely set up a mixture of encrypted and non-encrypted sensors to meet the needs of your business. But with new 2GIG eSeries offerings continuing to become available, you shouldn't have much trouble building a fully encrypted 2GIG Security System.

If you are looking to set up an encrypted security system, then Alarm Grid is here to help! We can let you know if your existing system has any encrypted sensor options available. We can also help you determine if you are currently using encrypted devices or if your existing sensors are non-encrypted. Many users have trouble determining. Either way, we'll help you make an informed decision so that you can get the most out of your monitoring service. If you want to reach us, please email support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

While checking out Firmware Version 2.5.3 for the Qolsys IQ Panel 2 Plus, we came across the Smart Energy Optimizer feature, and we figured we'd take a closer look. From what we can tell, this feature looks to be a nice way to set up automation rules for lighting devices right from the IQ2.

As you can see from the above picture, the option is found conveniently within the Settings Menu for the system. Simply click on the small grey bar at the top of the screen, and then choose Settings. You should see the Smart Energy Optimizer option with the Tree icon in the bottom-left corner. In order to enter this menu, you must have at least one compatible Z-Wave device enrolled with the system. If you try to enter the menu without a Z-Wave device being enrolled, then you will not gain access.

Once you are in the menu, you can set compatible lights to turn ON/OFF or to DIM to a set level during peak hours that you can set on the panel. You can set both the month and the hour of the day when "peak" consumption goes into effect for energy savings. You can also choose whether the automatic adjustments will only be applied to weekends (Saturday and Sunday). It's all customizable. We're sure Qolsys is going to continue developing this feature.

Based on the settings we have shown above, our light is set to automatically DIM to a 52% level between the months of June to September, during the hours of 2pm to 5pm, with the weekends set as the peak. Of course, you can set your compatible light or dimmer switch however you want. The time setting is expressed in 24-hour "military time", so keep that in mind when setting your values. For our testing, we used the Qolsys IQ Dimmer. The dimmer level bar is a bit flimsy and difficult to adjust, so we're hoping Qolsys makes it a bit easier to control in a future update. But for now, 52% is close enough to half-level that we're happy.

We're still exploring the feature, so we'll let you know if we find out anything else. For now though, it looks like a nifty little way that you can automate your smart lights directly from your Qolsys IQ Panel 2 Plus System! If you have any questions about the feature, or if you want to learn more about alarm monitoring, send an email to support@alarmgrid.com. We're here to check email from 9am to 8pm ET M-F. We look forward to hearing from you!

Alarm Grid is back with another video recap! This time, we have six (6) new videos to share. We spent a lot of time this week focusing on the 2GIG GC3e, but we also covered some other security equipment as well. We hope you enjoy this latest batch of videos. Let's check them out!

Properly Opening Up a 2GIG GC3e

I show you how to open up the 2GIG GC3e Security Panel. Before opening the system, you must loosen the set screw at the bottom. If the panel is wall-mounted, you can press the panel against the wall and lift upward. Otherwise, lay the panel face-down, and pop off the back plate using your finger or a screwdriver. Opening up the GC3e Panel is often done to access the system's terminal block and backup battery.

Powering On the 2GIG GC3e

I show you how to power on the 2GIG GC3e Alarm System. The system uses a 14VDC, 1.7A transformer for primary power. If primary power is lost, then a backup battery will keep the system running. When powering on the 2GIG GC3e, we recommend connecting the backup battery first, followed by the transformer. Alarm wiring is not included with the 2GIG GC3e, so you must supply your own. We recommend using a Honeywell LT-Cable for this purpose.

Deleting a Defective Z-Wave Device from the GC3 or GC3e

I show you how to delete a defective Z-Wave device from a 2GIG GC3 or 2GIG GC3e. Some reasons why a Z-Wave device might be displayed as failed include the device being powered down or out of wireless range. Deleting a defective Z-Wave device is usually a good option if the device is lost or destroyed so that a traditional exclusion process cannot be performed. Any failed Z-Wave device will have an error icon next to it in the Smart Home Devices Menu.

Setting Up a Cellular Communicator for a 2GIG GC3e

I show you how to add a cellular communicator to a 2GIG GC3e Security System. Doing this will allow you to activate the 2GIG GC3e System for monitoring service. And if the monitoring plan includes access to Alarm.com, then you will also be able to control the system remotely through that platform. The 2GIG GC3e has a side slot for you to easily install a cellular radio. Remember to power down the system completely before installing the cellular communicator.

Powering the TG-1 Express Using the On-Board Terminals

I show you how you can power the Telguard TG-1 Express using its on-board power terminals. The Telguard TG-1 Express is used to take over the phone dialer for a panel so that it can communicate across a cellular network. Normally, the TG-1 uses a single RJ31X connection for power and communication with the panel. But if the existing power wires from the RJ31X cable are cut, then you can instead make the auxiliary power connections at the TG-1 on-board terminals.

Properly Closing the Qolsys IQ Panel 2

I show you how to properly close the Qolsys IQ Panel 2 Security System. To properly close the system, you want to align the top tabs first. Then you should lock the bottom two (2) tabs into place. Lastly, make sure the top four (4) tabs remain closed, and click them into place if they are not. The panel will make a strange noise every half-hour if it is not closed properly. The main reason to open the IQ2 is to replace its backup battery every few years.

Last year, we checked out the Alarm.com Alexa Skill that allows you to set up your Alarm.com Security System for use with Alexa Voice Commands. Today, we're taking a closer look at the features offered from the integration. This includes all of the system commands you can make through Alexa.

With the Alarm.com Amazon Alexa Skill, you can use Alexa Voice Commands to control your system, check its current status, and perform home automation functions. Getting started is as easy as enabling the Alarm.com Alexa Skill within the Skills & Games section of the Alexa App. You can easily find the skill by searching "Alarm.com". From there, all you need to do is click the button to enable the skill and provide your Alarm.com account information.

Make sure to choose the Alarm.com Skill, not the Alarm.com Smart Home Skill. The standard Alarm.com Skill supports a much more robust selection of commands than the Alarm.com Smart Home Skill. You can see the standard Alarm.com Skill in the picture below.

There are some important things to keep in mind regarding the Alarm.com Skill and Alexa Voice Commands. For one, you cannot use Alexa to Arm Away. Only Stay Arming is possible through Alexa Voice Commands. Second, certain "Secure" commands, such as disarming or opening a garage door, will require you to provide a PIN code as part of the process. This is done for security purposes, and it prevents unauthorized users from controlling your system through Alexa Verbal Commands. Please note that Secure Commands must be enabled when setting up the Alarm.com Skill. You will create a 4-digit PIN as part of the process.

Once you have the Alarm.com Alexa Skill set up, there are many commands available. We will go through a list of some of the possibilities. Keep in mind that commands are initiated by saying "Alexa, ask Alarm.com to...", as that lets Alexa know to send the command through Alarm.com. Also remember that Secure Commands using a 4-digit code are only available if you enable Secure Commands within the Alexa App. When providing the 4-digit code, it is advised that you speak out each digit, rather than making shortcuts. For example, if your PIN is 1-2-3-4, then say "One-Two-Three-Four", rather than "Twelve Thirty-Four".

• "Alexa, ask Alarm.com to Arm Stay."
• "Alexa, ask Alarm.com to Arm Stay Partition One."
• "Alexa, ask Alarm.com to Arm Stay with no Entry Delay." - Remember to Disarm through Alarm.com later to prevent a false alarm.
• "Alexa, ask Alarm.com to Disarm with [PIN Code]."
• "Alexa, ask Alarm.com to Disarm Partition One with [PIN Code]."
• "Alexa, ask Alarm.com what is the state of my system?"
• "Alexa, ask Alarm.com is my panel Disarmed?"
• "Alexa, ask Alarm.com to switch ON the hallway light."
• "Alexa, ask Alarm.com to turn the hallway light all the way up."
• "Alexa, ask Alarm.com to turn ON all the lights."
• "Alexa, ask Alarm.com switch OFF the bedroom light."
• "Alexa, ask Alarm.com turn OFF all the lights."
• "Alexa, ask Alarm.com to set the bedroom light to 70 percent."
• "Alexa, ask Alarm.com to lower the hallway light to 25."
• "Alexa, ask Alarm.com to lock the front door."
• "Alexa, ask Alarm.com to lock all the doors."
• "Alexa, ask Alarm.com to unlock the front door with [PIN Code]."
• "Alexa, ask Alarm.com to unlock the doors with [PIN Code]."
• "Alexa, ask Alarm.com to open the garage door with [PIN Code]."
• "Alexa, ask Alarm.com to close the garage door."
• "Alexa, ask Alarm.com if the garage door is open."
• "Alexa, ask Alarm.com to make it warmer." - This increases the temperature by 2 degrees Fahrenheit.
• "Alexa, ask Alarm.com to make it cooler." - This decreases the temperature by 2 degrees Fahrenheit.
• "Alexa, ask Alarm.com what the thermostat temperature is."
• "Alexa, ask Alarm.com to set the temperature to 70."
• "Alexa, ask Alarm.com to record a clip on the bedroom camera."
• "Alexa, ask Alarm.com to run the Scene Movie Night."

We know that's a very extensive list, but we wanted to show you just how much can be done through Amazon Alexa Voice Commands. If you have any questions about the Alarm.com Alexa Skill, or if you are interested in signing-up for monitoring service to gain access to Alarm.com, then please email us at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

Big changes are coming to the Z-Wave Alliance. The organization has established a new Standards Development Organization (SDO) structure to further improve upon the home automation technology. Qolsys and Alarm.com have both been named as founding members of the new Z-Wave SDO structure.

For anyone unfamiliar with the Z-Wave Alliance, it is a non-profit organization dedicated to developing and promoting Z-Wave technology. The newly formed SDO structure provides members with special opportunities to participate in the development of the popular home automation protocol. This includes new technical workgroups and committees with an emphasis on operational, technical, and marketing needs.

What excites Alarm Grid about the announcement is the inclusion of Qolsys and Alarm.com as founding members of the SDO structure. This is great news, as we expect both of these companies to contribute greatly in making Z-Wave technology even more accessible to users of security systems. This is great news for anyone who builds around their home or business alarm system for home automation functionality.

Alarm.com Chief Product Officer Dan Kerzner said of the news, "Alarm.com has used Z-Wave for more than a decade to help expand our platform so that millions of people can control and manage an ever-growing range of devices that work together to protect and automate their home or business... Along with the other founding members, we remain committed to shaping this evolving and impactful technology.”

In addition to Alarm.com and Qolsys, five (5) other companies have been named as founding members for the Z-Wave Alliance SDO structure. Alarm Grid has been eagerly awaiting the release of the next generation of Z-Wave devices, also known as the 700-Series. The current generation of Z-Wave, known as the 500-Series, or Z-Wave Plus, has proven to be a huge success in the field of home automation. We expect the Z-Wave Alliance to continue their triumphs moving forward, and this new organizational structure should only help.

Alarm Grid has always been major supporters of the Z-Wave Alliance and their work in promoting Z-Wave technology and educating automation professionals and end users alike. The group maintains an extensive list of Z-Wave-certified products, which includes technical information and specifications. If you ever want to learn more about the various Z-Wave products out there, we strongly recommend checking out their certified product database. You will likely need to find everything you know about your current Z-Wave home automation products, as well as any Z-Wave products that you may be considering in the future.

If you have any questions about how you can get started with Z-Wave technology and home automation, then please reach out to us! The ability to use Z-Wave devices like lights, locks, and thermostats is a fantastic perk of owning a security system. We offer many monitoring plans that will allow you to control your Z-Wave devices from anywhere, simply by using a mobile app or web browser. To learn more, send an email to support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

We have made a discovery regarding the compatibility for the Honeywell L5100-WIFI for LYNX Touch Systems. It turns out that L5100-WIFI units with the updated MAC prefix of B82CA0 can be used with Honeywell L5100 Systems running a firmware version of at least 5.00838, but less than 5.05000.

If you aren't familiar with the Honeywell L5100-WIFI, it is an internet communicator that allows a compatible Honeywell LYNX Touch Panel to communicate with the Resideo AlarmNet Servers across an IP (internet protocol) network. The L5100-WIFI accesses the internet by connecting with a local WIFI network. Many users rely on the L5100-WIFI for inexpensive IP monitoring service. The communicator can also be used to set up the LYNX Touch System with Total Connect 2.0, provided that the user's alarm monitoring plan includes access to the platform.

If you recall back in the summer of 2018, it was announced that new Honeywell L5100-WIFI units had an updated MAC prefix, as it was changed from 00D02D to B82CA0. This had several implications. Starting with LYNX Touch Firmware 5.05000, Resideo locked the required MAC prefix so that only L5100-WIFI units with 00D02D were supported. This was later revised in Firmware Version 8.00183 to support the new MAC prefix of B82CA0. As a result, LYNX Touch Systems with a Firmware Version of at least 5.05000, but less than 8.00183, cannot support newer L5100-WIFI units with the MAC prefix of B82CA0. For LYNX Touch firmware in Canada, the required MAC prefix of 00D02D became locked with Firmware Version 5.15000.

However, we didn't realize that LYNX Touch Systems running firmware versions below 5.05000 (and below 5.15000 for Canadian models) do not have the locked MAC prefix requirement. This means that if you have a Honeywell LYNX Touch System with a firmware version of less than 5.05000, then you can use it with a newer L5100-WIFI unit with a MAC prefix of B82CA0. It still must meet the minimum firmware requirement to support the L5100-WIFI (Firmware Version 5.00838), but this allows for some new monitoring possibilities. Most notably, it allows certain Honeywell L5100 units use either the new L5100-WIFI model with the updated MAC prefix or the old model with the old MAC prefix.

In spring of 2019, it was announced that Resideo was no longer allowing Honeywell LYNX Touch Panels to receive over-the-air (OTA) firmware updates. Instead, firmware updates could only be applied locally using the Honeywell LYNXTOUCH-MSD Firmware Updater Tool. Initially, the updater tool was only compatible with the Honeywell L5210 and Honeywell L7000, but it was later made compatible with the Honeywell L5200 as well. But the updater tool was never made compatible with the Honeywell L5100. This makes it impossible to update the firmware for a Honeywell L5100 Security System, and there is no way to get the system onto Firmware Version 8.00123 or higher.

But since Resideo didn't begin locking the required MAC prefix to 00D02D until 5.05000, an L5100 running a firmware version of at least 5.00838, but less than 5.05000, can support all L5100-WIFI units, regardless of their MAC prefix. Therefore, if you have an old Honeywell L5100 System lying around that you were thinking could never be monitored again unless you found a used L5100-WIFI with the old MAC prefix, it may be a good idea to check its firmware to see if it falls in that range.

If you want to check the firmware for a Honeywell L5100, you can do so by choosing Security > More > Tools > enter your Master Code (default 1234) > Test. The firmware revision will be displayed at the top of the screen. This process is the same for any LYNX Touch System, so you can also use this method to check your L5200, L5210, or L7000 firmware. Below is a picture of a Honeywell L7000 on Firmware Version 9.00209..

If you find that your L5100 is running a firmware version of 5.05000 or higher (5.15000 or higher in Canada), then you will be limited to using the older L5100-WIFI with the MAC prefix of 00D02D. With any luck, you may be able to find a used model somewhere with the older prefix. But should your L5100 be running a lower firmware, then the system will be able to support any L5100-WIFI model, including the new ones that you can purchase from Alarm Grid. This is an excellent way to get an old L5100 System set up with low-cost IP monitoring.

Of course, if you have an L5200, L5210, or L7000, then it is recommended that you get the Honeywell LYNXTOUCH-MSD Firmware Updater Tool to upgrade the system firmware to the latest version. The latest firmware is 9.0213 at the time of this writing. Updating to the latest firmware version is always recommended. And as long as the firmware version is 8.00183 or higher, the system can support all versions of the L5100-WIFI, regardless of the MAC prefix.

If you have any questions about the L5100-WIFI or the Honeywell LYNX Touch Systems, then please reach out to us! We are best contacted via email at support@alarmgrid.com. Our hours for checking email run from 9am to 8pm ET M-F. This is also a great email to reach us if you are interested in starting new monitoring service. We look forward to hearing from you!

It's time for another video recap! There are eight (8) new videos this week, all featuring yours truly. We spent a lot of time working on the 2GIG GC2e again. We also covered the process for backdooring the Honeywell LYNX Touch Panels, and we touched on the IQ2+. Let's check out the videos!

Pairing a Z-Wave Device with the 2GIG GC2e

I show you how to pair a Z-Wave device with a 2GIG GC2e Security System. The 2GIG GC2e serves as a Z-Wave Plus controller, which allows you to pair smart home automation devices with the system. Devices can be controlled locally at the panel, as well as remotely from Alarm.com if the system is monitored. There are many types of Z-Wave devices you can use with the GC2e, including lights, door locks, smart thermostats, and more!

Programming a Wireless Zone On a 2GIG GC2e

I show you how to program a wireless zone for a 2GIG GC2e Alarm System. Every sensor used with the 2GIG GC2e will take up at least one zone. The GC2e System has sixty (60) wireless zones available. You can pair sensors from the Honeywell 5800 Series, the 2GIG 345 MHz Series, and the 2GIG eSeries Lineup. We recommend auto-enrolling any new sensor to prevent entering an incorrect Serial Number. Auto-enrolling will also confirm successful communication.

Programming a Key Fob for a 2GIG GC2e

I show you how to program a key fob for a 2GIG GC2e Alarm Panel. A key fob is a small, handheld device that you can use to arm and disarm your system. You can very easily carry around a key fob in your pocket or purse, and they are great for putting on key rings. Popular key fob options for the 2GIG GC2e System include the 2GIG KEY2-345, the 2GIG KEY2e-345, and the Honeywell 5834-4.

Adding & Changing User Codes On a 2GIG GC2e

I show you how to add and change user codes on a 2GIG GC3 Security Panel. The GC2e has (64) user code slots available. You need a valid user code to successfully disarm the system. It is recommended that everyone who uses the system regularly has their own user code so that you can keep track of who uses the system. You can also apply a schedule to a code so that it only works at certain times.

Using the Backdoor to Enter Programming On a Honeywell L5200 or L5210

I show you how to use the backdoor method on a Honeywell L5200 or L5210. The backdoor method involves rebooting the panel and then performing a special sequence of commands as the system reloads. By completing this process, you can get into programming if you were previously locked out. Please note that the backdooring process will not work if the system is currently in an armed state. You will need to disarm the system before you can backdoor.

Getting Back Into Programming On an L7000 If You're Locked Out

I show you how to get into programming on a Honeywell L7000 if you're locked out by using the backdoor method. There are two (2) main reasons why you would become locked out of programming. The first is that the option "NO" was selected at the prompt asking if the installer should be allowed to re-enter programming. Always choose "YES" when exiting programming. The other possibility is that you do not know the Installer Code for the system. Do not change the Installer Code from its default of 4112 to avoid being locked out.

Secure Arming On the Qolsys IQ Panel 2 Plus

I demonstrate the Secure Arming feature on the Qolsys IQ Panel 2 Plus. When Secure Arming is enabled, you must enter a valid user code or the Master Code when arming the system. Normally, the system can be armed without providing a code. Additionally, you must also provide a code if you go to cancel an arming session during the Exit Delay countdown if this feature is enabled. Many parents with small children enable the feature to prevent the system from being armed accidentally.

IQ Panel 2 Exit Delay Increased After Opening Door

I explain why the Exit Delay timer on the Qolsys IQ Panel 2 Plus will automatically increase after opening a door. This is due to a false alarm prevention feature called Auto Exit Time Extension. This feature is activated if two (2) Entry/Exit faults are detected during the Exit Delay countdown. When you fault the first E/E Zone after arming, the system assumes that you have left the building. Then when another E/E fault is detected, the system assumes that you have returned. It then gives you an added 60 seconds to exit the building. If you quickly re-entered the premises because you forgot something, this prevents you from having to disarm and then re-arm the system.