Technology Posts

According to reports, Ubiquiti has corrected an issue affecting their UniFi Access Points (APs). Alarm Grid previously reported the issue back in February. The issue prevented various security systems from connecting. Users had to disable the Auto Optimize Network feature to connect.

It is our understanding that Ubiquiti pushed a firmware update to their UniFi Access Point devices. This firmware update made it so that a security system will not be booted from the network when the Auto Optimize Network feature is enabled for the AP. Users can now expect their systems to work while the AP is in this mode.

Before the issue was fixed, we were only aware of Honeywell Lyric Alarm Systems being affected. We later learned that other systems connecting with Ubiquity UniFi Access Points were believed to be affected as well. Regardless, there should no longer be any issues when using a UniFi AP with your system, as long as the AP received the firmware update.

If you are still experiencing issues, we recommend emailing us at support@alarmgrid.com. While we cannot push the update to an Ubiquiti AP, we can walk you through steps for making sure that your alarm system is doing its part. We check our email from 9am to 8pm ET M-F. Also make sure to check out our monitoring page if you are interested in learning more about our services. We look forward to hearing from you!

Update: The Honeywell ProSeries Panels (PROA7PLUS, PROA7PLUSC, PROA7, and PROA7C), when used with Ubiquiti Access Points, require that an Ubiquiti device has its Auto-Optimize feature turned OFF. This is needed for maintaining a stable WIFI connection. Please keep this in mind if you use an Ubiquiti Access Point with a ProSeries System.

A security system is either monitored or unmonitored. While you can use an unmonitored system, we're here to tell you why having your system monitored is so important. Alarm monitoring service is the best way to ensure that responders arrive as soon as possible during an emergency.

When a monitored system goes into alarm, it will activate a siren to alert those on-site, and it will send alerts to a central monitoring station and/or the end user directly via text and/or email, depending on the user's monitoring plan. If a system is not monitored, then the siren will still activate, but no remote alerts or notifications will be sent out.

The only way an unmonitored system is useful is if you are always on-site with the system. Then you will hear the siren and know to take action regarding the alarm. But what if you are away from your home or business and a fire or break-in occurs? That is when you count on your security system alarm monitoring service to ensure that the appropriate party is notified.

There are two (2) types of alarm monitoring service. Central station monitoring involves having your system send an emergency alert to a central monitoring station where a highly trained operator will take immediate action. They can see the type of alarm that occurred (e.g. security, fire, carbon monoxide gas, medical, etc.) and contact the authorities in your area for help.

Some users prefer self-monitoring service. This involves having an alert sent to you via text, email, and/or push notification. The alert will tell you what type of alarm has occurred and which sensor or zone on your system caused the alarm. This way, you can take your own action regarding the alarm event. Just know that in order for help to arrive, you must be able to reliably respond to the alert.

It is also possible to get a central station monitoring plan that includes self-monitoring service. This way, you can still have emergency help sent out automatically by a central station operator, while also receiving a personal alert so that you immediately know what's going on. This is a "best of both worlds" option, and it is what most new users ultimately select when setting up their monitoring service.

Whether you go with central station monitoring, self monitoring, or a hybrid of both, having your system monitored is the best way to ensure that your home or business is protected while you are away. Alarm Grid offers monitoring plans for all types of homes and businesses, and we have a wide selection of security systems available. Our team is happy to help you every step of the way.

If you want to learn more about choosing and installing your own DIY security system and saving hundreds by not hiring a professional installer, please email us at support@alarmgrid.com. Our system planners are available from 9am to 8pm ET to help you choose the best security system for your needs. You might also want to check out our monitoring page to learn more about what we offer. We look forward to helping you get started with your new security system!

Do you want to achieve a hybrid security system that uses both wireless and hardwired wired sensors? We have the perfect solution for you in the Qolsys IQ Panel 2 Plus and the Qolsys IQ Hardwire 16-F. This will let you use both wired sensors and wireless sensors with one convenient system!

Although we are well into the age of wireless security systems, there is still a place for hardwired sensors. Many people install wired sensors for new construction as a way of fully integrating their security system with their home or office. This is a great way to increase property value, and it's a fairly simple task for a builder to accomplish.

In addition, hardwired sensors require less maintenance than wireless sensors. They do not need any battery replacements, and many do not draw any electricity from a panel or wired to wireless converter module. Also, more and more alarm system manufacturers are offering ways to integrate hardwired sensors in with wireless panels. Using wired and wireless sensors together on the same system is sometimes referred to as a "hybrid security system".

The advantage to using a hybrid alarm system with both wired and wireless sensors is that you can still integrate your wired sensors in with the building, while also being able to easily add wireless sensors when convenient. It can be challenging to run wire for hardwired sensors after a building has been constructed. If you need to add some quick new sensors, then wireless ones make for a great selection. They are super easy to install, and they are just as reliable as wired sensors. Also, there are many sensors out there that are only available in wireless varieties.

The 319.5 MHz IQ Panel 2 Plus is a great option for those looking to set up a hybrid security system, as it readily supports DSC PowerG Security Sensors and has a great wired to wireless converter option in the Qolsys IQ Hardwire 16-F. If you aren't familiar with PowerG Sensors, they offer some of the best range in the industry, as they can be used from up to 2,000 feet away from the IQ Panel 2 Plus. The PowerG Sensors are also extremely secure, since they utilize 128-bit AES encryption and Frequency Hopping Spread Spectrum (FHSS) Technology. These are some of the best wireless sensors that you can possibly use with a security system.

But how do you integrate wired sensors in with your new Qolsys IQ Panel 2 Plus System? That's where the Qolsys IQ Hardwire 16-F comes in. This is a wired to wireless converter module that is specifically designed for use with 319.5 MHz security systems. Hardwired sensors connect directly with the Qolsys IQ Hardwire 16-F, and the module sends out a wireless 319.5 MHz signal to the panel on their behalf. This will allow the connected wired sensors to interface with a wireless alarm system that otherwise wouldn't accept them.

There are two (2) versions of the Qolsys IQ Hardwire 16-F. There is a Qolsys IQ Hardwire 16-F w/ Small Enclosure and a Qolsys IQ Hardwire 16-F w/ Large Enclosure. The difference between these two is that the large enclosure module will come with a large plastic cabinet designed for housing multiple IQ Hardwire 16-F units in one convenient location. If you are only bringing over a few hardwired sensors and only need one converter unit, the the small enclosure will often suffice. But if you are using multiple converter modules, then you may want to house them in an enclosure.

Note that every IQ Hardwire 16-F supports up to 16 hardwired zones, including one zone for 2-wire smoke detectors. Also note that each large enclosure from Qolsys is designed to support up to two (2) sets of IQ Hardwire 16-F Converters. Backup batteries are not included, but they are highly recommended. These two sets of batteries will also fit in the large enclosure with the converters.

Both the 319.5 MHz IQ Panel 2 Plus and both versions of the IQ Hardwire 16-F are available for purchase on our website. Please make sure you are using the 319.5 MHz IQ Panel 2 Plus, as the IQ Hardwire 16-F will not work with the other versions. However, the IQ Hardwire 16-F can work with the original non-Plus Qolsys IQ Panel 2. And if you have a 345 MHz IQ Panel 2 Plus, then you can achieve similar results with the Honeywell 5800C2W. Before you know it, you will have an effective and reliable hybrid alarm system!

If you have any questions about using the Qolsys IQ Panel 2 Plus with a Qolsys IQ Hardwire 16-F, or if you want to learn more about hybrid security systems in general, please email us at support@alarmgrid.com. Our support team is available from 9am to 8pm ET M-F. We look forward to hearing from you!

One of the best perks of owning a home security system is that it can also serve as an automation hub for controlling compatible smart devices. Apple HomeKit is an excellent platform to build around if you are a frequent iOS or Apple user. And a new Lyric System can make a great addition!

If you aren't familiar with Apple HomeKit, it is an app for iOS devices that allows you to control and automate compatible devices around your home. What's really cool is that you can perform various actions from virtually anywhere in the world using spoken Siri voice commands. Possible actions include arming or disarming your security system, controlling Lutron Smart Lights, and performing complete HomeKit scenes where multiple devices are controlled at once.

In order to get started using a Lyric with Apple HomeKit, you must have a Lyric System with the HomeKit feature enabled. The Lyric comes from the factory with HomeKit disabled. You'll need to sign up for alarm monitoring service, at least temporarily in order to get it enabled. Once your system is registered, your alarm dealer can then enable the HomeKit feature for you. Once HomeKit is enabled just follow This simple FAQ to get it set up.

If you sign up with Alarm Grid, we recommend any plan Self Bronze or higher. More information is available on our monitoring page. This will also give you an opportunity to try out Total Connect 2.0, which can complement Apple HomeKit. This is because HomeKit only works with burglary alarm sensors while Total Connect can notify you of alarms and other conditions for all sensors.

Remember that having a dedicated HomeKit Hub as part of your automation network is a requirement if you want to control your system remotely. An iPad, Apple HomePod, or an AppleTV Gen 4 or higher can be used as a HomeKit Hub, but the device must remain with the alarm system to allow remote control. You might also want to check out this FAQ on creating HomeKit Automations. That is how you will have your HomeKit compatible devices activate automatically with certain system events or based upon a set schedule.

When expanding upon your HomeKit network, make sure to look for devices that feature the Apple Home logo or other markings identifying them as HomeKit-compatible.

The only way to enable Apple HomeKit for your Honeywell Lyric (assuming it hasn't already been enabled) is to sign up for monitoring and have your alarm dealer enable it. Alarm Grid has no contracts, so if you try our service and decide it's not for you, you can cancel any time within the first month after we enable HomeKit for you.

Please email us at support@alarmgrid.com for more information. We check our email Monday thru Friday from 9am to 8pm ET. Our team will be happy to help you find new HomeKit devices and build a robust and powerful HomeKit network that you can control from anywhere using your voice. Getting started is super easy, and we will be there every step of the way!

For users looking to add smoke and heat detectors to their wireless systems, there are always some great options to consider. Of course, the specific models you can choose from will depend which alarm panel you are using. We're here to present the best options for some popular systems.

For this list, we are presenting our favorite combination smoke and heat detector and standalone heat detector for each system. Combination smoke and heat detectors are what you should use in most locations of your home or business. During a fire, smoke is usually detected before heat, so a combination sensor will rely on smoke detection as its primary method for detecting fires. Heat detection serves as a good backup to smoke detection.

But there are some rooms of a home where it is better to use standalone heat detectors. This is because using a regular smoke detector in these rooms could result in false alarms due to excessive dust, moisture, or smoke that is normally present. Examples of rooms where a standalone heat detector is often a better option include kitchens, attics, garages, and bathrooms. Remember that standalone heat sensors are one-and-done devices, and they must be replaced after activation. Do not test them using a hair dryer!

Below are our favorite smoke and heat detector options for various systems:

Qolsys IQ Panel 2 Plus (319.5 MHz)

Smoke & Heat: DSC PG9936

Standalone Heat: Interlogix HDX-135

Qolsys IQ Panel 2 Plus (345 MHz)

Smoke & Heat: DSC PG9936

Standalone Heat: Honeywell 5809SS

Honeywell Lyric Alarm System

Smoke & Heat: Honeywell SiXSMOKE

Standalone Heat: Honeywell 5809SS

2GIG GC3e & 2GIG GC2e

Smoke & Heat: 2GIG SMKT8e-345

Standalone Heat: Honeywell 5809SS

If you need any help setting up your new Alarm Grid Security System, or if you are interested in learning more about our monitoring services, please email us at support@alarmgrid.com. We check our email from 9am to 8pm ET M-F. We look forward to hearing from you!

Looking for an easy way to improve upon your security system? Adding security cameras and integrating them with your existing setup will really let you unlock your system's full potential. You can have your cameras activate and begin recording as soon as activity occurs on your system.

The main thing you should consider when choosing cameras for an existing system is to think about which alarm panel you have. Your alarm panel, by extension, determines which interactive service platform you use. Most Alarm Grid monitored customers use either Total Connect 2.0 or Alarm.com. If you have a Honeywell Security System, then you most likely use Total Connect 2.0. If you have Alarm Grid monitoring service using a panel from a different manufacturer, such as Qolsys, 2GIG, or DSC, then you most likely use Alarm.com.

Both Total Connect 2.0 and Alarm.com have their own selection of cameras to choose from. Total Connect 2.0 keeps things simple with just three (3) cameras to choose from as of April 2020. These cameras are the Honeywell IPCAM-WIC1, the Honeywell IPCAM-WIC2, and the Honeywell IPCAM-WOC1. Alarm.com seems to release updated models more frequently, as they continue to update their camera lineup. At this time some of our favorite Alarm.com Camera Models include the Alarm.com ADC-V522IR, the Alarm.com ADC-V622-WELL, and the Alarm.com ADC-V723.

Once you know which camera lineup to choose from, there are many factors for you to consider when deciding which camera to buy. Some of these factors include whether the camera is for indoor or outdoor use, the recording quality of the camera, the camera's viewing angle, and how much money you would like to spend. Since Honeywell only has three cameras currently on the market, it's usually pretty cut and dry which one is best for your needs. With Alarm.com, there are more options to consider.

Whether you are using TC2 or ADC, you can view the live feed for your camera remotely from anywhere in the world using an app on your phone. You can also set a camera to begin recording, whenever activity occurs on your system. For example, if someone faults an Entry/Exit Zone and triggers an Entry Delay countdown, then you can have your camera record all the action. Usually, it will just the routine activity of an authorized individual arming the system, but you will be ready if anyone tries to make an unauthorized entry into your home or business. And you can set your cameras for all sorts of triggers, included faulted sensors, system alarms, at certain times of day, and more.

Remember that you will need a monitoring plan that includes video surveillance to use security cameras. If you already have a monitored system with Alarm Grid, then the easiest option is to upgrade to a Platinum Level Plan (Self or Full). To learn more, or if you have any questions about security cameras or our monitoring services, please email us at support@alarmgrid.com. We check our support emails from Monday thru Friday, 9am to 8pm ET. We look forward to hearing from you!

When working with security systems, there are only certain types of smoke detectors that can directly integrate with an alarm panel. But many people overlook the fact that almost all high-voltage smoke detectors can still be integrated indirectly using smoke detector listening modules.

Smoke detector listening modules are wireless devices designed to actively listen for the Temporal 3 sound of an activated smoke detector. By law, life-safety smoke detectors must produce the Temporal 3 sound, which consists of three (3) consecutive tones, followed by a short pause, and then three (3) more tones with this pattern repeating continuously. Both high-voltage 110V smoke detectors and wireless battery powered smoke detectors will produce the same sound. This means that you can use wireless listening modules with both types.

All new construction is required to be outfitted with high-voltage smoke detectors. As a result, it's very likely that you already have these devices in your home or business. You should test these devices to make sure that they are working, and replace any devices that are non-functional. Then you can use a listening module to integrate the devices with your security system and your alarm monitoring service. If you have a network of interconnected hardwired smoke detectors, then you can use a single listening module to takeover the entire network!

Like all security and life-safety products, your smoke detector listening module will need to be tested regularly. Before doing any testing, you should put your system on test mode by either contacting your central station directly or by using the MyAlarms.com feature if you are an Alarm Grid monitored customer. Then activate the smoke detector's sounder by using its test button (if applicable) or by directing canned smoke into its vents. Make sure that your listening module detects the sound and triggers an alarm on your system. Remember that the listening module should be mounted within six (6) inches of the detector for best results.

We offer two (2) smoke detector listening modules on our website. The Interlogix SLX-AD-T3 is for 319.5 MHz systems, while the Encore FireFighter FF345 is for 345 MHz systems. Check and make sure you purchase the correct model that will successfully enroll with your wireless alarm panel. If you aren't sure which one to get, then you should contact us at support@alarmgrid.com, and we will be happy to help. Our support hours run from 9am to 8pm ET M-F. We look forward to hearing from you!

There's much more to the potential of your security system than just protecting your home or business. Most modern alarm panels offer the necessary built-in hardware to establish a complete smart automation network that you can control from virtually anywhere in the world using your phone.

In the world of smart devices and Internet of Things (IoT), an automation refers to an action that occurs automatically. The trigger for an automation to occur could be something like a sensor faulting on your security system, your system going into alarm, or even the time of day. Automations can also be triggered manually either at the panel or through a mobile app on your smartphone. Most Alarm Grid customers use the Total Connect 2.0 App or the Alarm.com App depending on which system they have. Remember, remote automation control is only included with the Silver Level Plans and higher for Alarm Grid.

There are all sorts of automation devices you can pair with your system and control remotely. Smart lights are a great place to start. It's very easy to replace an existing in-wall switch or dimmer module. There are also plug-in lamp modules that can be set up with needing to use any special tools or equipment. Just plug in the unit, enroll it with your automation hub, plug in a lamp to the designated socket, and enjoy. Setting up automations for your smart lights is perfect for those absentminded moments where you forget to turn off the lights before leaving. You can even have light turn on designated times while you are on vacation to make it look like you are home!

Smart door locks also represent a population automation option. These allow you to lock or unlock your door even while you are away from home. This can be very useful if you forgot to lock up before heading out for the day, and you can also use it to let trusted people inside, such a scheduled maintenance worker, a house maid, or your friend who arrived just a little too early. Many users also set up locks to respond automatically. For example, you might have your back door set to automatically lock whenever you set your security system to Arm Away.

Last and certainly not least, smart thermostats offer some really cool functionality, and they can provide you with tremendous savings in your energy expenses. You are most likely already familiar with programmable thermostats that you can use to have the temperature adjusted automatically at set time intervals. But smart thermostats take things to the next level. You can have your thermostat automatically switch to a more energy efficient level as soon as you arm for the system and leave. And if your automation platform allows for geofencing, then you can have the thermostat activate automatically once you back within a certain distance from your home. It's also really nice to be able to adjust the temperature remotely if needed, in case you have some invited guests arrive while you are away. You can easily monitor your energy usage.

Getting started with home automation for security systems is super easy. You should start by finding out if your panel already has a Z-Wave controller built-in. Most new wireless panels have this functionality. If your panel doesn't support Z-Wave, then there may be an add-on to provide the capability. Then you can start building the perfect smart home! If you have any questions about home automation, or if you would like to learn more about or monitoring plans, please email us at support@alarmgrid.com. We check emails from 9am to 8pm ET M-F. We look forward to hearing from you!

One bright spot in the world right now is the perseverance of the DIY security industry. Most technical support agents, sales agents, and trained emergency dispatchers have made a seamless transition to working from home. It's impressive to see the industry weather the storm so well.

A positive trait for the DIY security industry is its ability to quickly adapt to changing global conditions and major ongoing events. Throughout the global COVID-19 pandemic, people have had to make significant changes and compromises to their daily routines. Every industry is different, and the reality is that some sectors have had an easier time adapting and conforming to the evolving world we live in than others. We are proud to say that the DIY security industry has served as an ideal role model and example of how businesses should adapt to an unpredictable and ever-changing society.

When you consider the basic building blocks of the DIY security industry, it begins to make sense how companies like Alarm Grid are able to thrive during these times. In order for DIY home security to work, the end user needs an alarm panel with an activated communicator and enrolled sensors. With a wireless security system, all of this equipment can be physically installed by an end user. Most security system installations do not require a professional installer. The end user can follow a simple do-it-yourself process and complete the installation on their own. This eliminates the need for a physical person to come out to your home to perform your installation.

On the back end of alarm monitoring service, everything can be done remotely. Your system's alarm monitoring communicator sends signals to dedicated servers, such as those operated by Alarm.com and AlarmNet360 from Resideo. The signals are then re-routed to an interactive monitoring and automation platform and/or a central monitoring station. Traditionally, a central station operator needed to be on-site for regular operation. But in our advanced age of computing, the same tasks performed by an operator at a dedicated central station can now be performed just as effectively from home. This allows the operators to take precaution against the ongoing COVID-19 pandemic by working remotely and refraining from any large gatherings that may promote the spread of the virus.

As many people now have extra time on their hands and are looking to do stuff around the home, setting up a home security system has become a popular option. Companies like Alarm Grid make it possible to order all your equipment online, receive it at your house, and set it up all by yourself. From there, a trained activator can activate the system remotely. Activators from Alarm Grid are currently working from home, but they can perform the same necessary tasks as what they would perform from our headquarters office.

It's thanks to the amazing technology we have that companies like ours are able to thrive and success in spite of unprecedented health concerns. Our team is very fortunate and thankful to be able to succeed in these challenging times. We would also like to send a special thank you to the front-line doctors, nurses, and other medical professionals and scientific experts who are working so hard to help others. These incredible individuals have offered us all hope and optimism for a better, healthier future.

If you decide that you want alarm monitoring service for your home, then Alarm Grid is ready to work with you. There will be no need to have anyone come out to your home or interact with you in person. All of our support and assistance is handled over the phone and online, so you can safely practice social-distancing. To get started, take a look at our monitoring page to learn more about our monitoring plans. You might also want to explore our website a bit to see some of the different security systems we recommend.

Remember, our team is best reached by emailing support@alarmgrid.com. We have technicians on the clock from 9am to 8pm ET M-F, and they are happy to provide virtual help and assistance. You can remain in the comfort of your own home, and our technicians will so the same. Pretty soon, you will have a robust and complete security system ready for when we are able to venture out into the world again. For now, we are thankful that we can continue doing what we do best, and we look forward to hearing from you soon.

Nortek and 2GIG made waves last year with their release of the 2GIG GC3e System. This panel is known for its exceptional build quality and its robust and powerful features. It is a great option to consider if you are new to alarm monitoring. Here are five (5) things we love about the GC3e.

1) Many Sensor Options

When you get a 2GIG GC3e System, you will have the choice of many sensor lineups. Arguably the most powerful are the encrypted 2GIG eSeries Sensors. These are the only encrypted sensors available for the system, and they offer an impressive wireless range of 350 nominal feet. Other wireless sensor options include the 2GIG 345 MHz Sensors and the Honeywell 5800 Series Sensors. And if you have hardwired sensors, you can bring them over using a Honeywell 5800C2W or a 2GIG TAKE-345.

2) Partitioning Support

Referred to as "Smart Areas", the 2GIG GC3e provides support for up to four (4) individually controlled partitions. If you aren't familiar with partitioning for alarm systems, it basically means splitting the system up into different sections that can each be armed and disarmed individually. Each Smart Area Partition can be assigned its own selection of zones its own set of user codes. This is perfect for businesses, multi-family homes, guest homes, rental properties and more.

3) Z-Wave Plus

The 2GIG GC3e features a built-in Z-Wave Plus controller for using smart home automation devices. You can add a variety of devices, including lights, locks, thermostats, and more to create a truly customized smart home that meets your needs. These connected devices can be controlled directly from the panel, and it is even possible to establish smart scenes to have multiple home automation devices activate automatically based on a set schedule or with certain system events.

4) Alarm.com

If you want to truly unlock the potential of your GC3e system, you will want to get it set up with an alarm monitoring plan that includes access to Alarm.com. This is an interactive service platform that you can use to control your GC3e from anywhere using a web browser or a mobile app on your phone. Once you have accessed Alarm.com, you can arm and disarm the system, control Z-Wave home automation devices, view the live feed for Alarm.com Security Cameras, and more.

5) Great Build Quality

While this is hard to measure, we are honest when we say that the 2GIG GC3e arguably has the best build quality out of any alarm panel we have ever seen. The panel is extremely tough and very well-made. It doesn't feel flimsy like some other security panels, but it is still sleek and compact enough that you will be proud to display it on your wall. If mounting an alarm panel isn't your style, then the 2GIG CP-DESK can be added to rest the system on a sturdy table or desk.

Get a 2GIG GC3e System from Alarm Grid!

If you have decided that the 2GIG GC3e System is for you, then we would love to help you get started! You can email us at support@alarmgrid.com if you have any questions about the GC3e or our monitoring services in general. Our technical support specialists are available from 9am to 8pm ET M-F to provide you with the help you need. We look forward to hearing from you!